Marc Hayes, an Associate Partner with Accenture, directs the Accenture efforts in the emerging messaging areas. Mr. Hayes led the development of the Interactive Messaging Service, a fully-functional solution for building and deploying business applications that operate in many commercially available messaging networks including consumer and enterprise instant messaging networks. Previously Mr. Hayes directed the electronic Customer Relationship Management (eCRM) Practice for Accenture.

Mr. Hayes consults with numerous clients in a variety of industries on harnessing the messaging and eCRM revolution for competitive advantage. Mr. Hayes is a respected authority in several technology areas including: instant messaging, ubiquitous computing, wireless CRM, electronic commerce, large-scale solutions development, and enterprise technical architectures. He frequently presents to a variety of business and academic audiences and has contributed to numerous publications on these topics.

Mr. Hayes has over 16 years experience working with clients in a variety of industries including telecommunications, airlines, chemicals, state and federal government, insurance, consumer packaged goods, and high tech manufacturing to improve business operations. Mr. Hayes has deep expertise in the development and deployment of innovative technology solutions to address complex business problems.

Mr. Hayes is a frequent contributor and faculty member at Accenture's Center for Professional Education. Mr. Hayes received a Bachelor of Science degree in Computer Science from Clemson University.