The founder and principal of Osterman Research is Michael D. Osterman. Mr. Osterman has nearly 20 years experience in the market research industry, conducting research for a wide variety of technology-based clients, including Microsoft, Lotus, Compaq, Hewlett Packard, Nokia and Qwest, among many others. Mr. Osterman has extensive experience in the design, deployment and analysis of market research programs, and has developed sophisticated cost modeling methodologies in use by a wide variety of companies in the messaging industry. Mr. Osterman has written numerous articles for a variety of trade publications, and is currently author of a twice-weekly, online column on messaging issues published by Network World Fusion.