TRACK
I: THE BUSINESS CASE FOR SELECTIVE
SERVICES AND SOURCING
The same business benefits and economies
of scale that have made generalized outsourcing a success,
also apply to infrastructure, operations and management services
provisioning. Not only can service providers offer more robust,
timely and complete solutions than most companies can provide
internally, they also provide technological expertise and
leadership at a time of rapid and ongoing technological change.
Many large enterprises now view sourcing
and services provisioning as the only practical alternative
for meeting their IT infrastructure, applications and management
operational goals. While selective sourcing of IT infrastructure,
operations and management services has proven to be much less
risky and more successful than the earlier all-or-nothing
sourcing approaches, business managers must clearly understand
the potential and pitfalls that selective services and sourcing
entails.
Topics in THE BUSINESS CASE FOR
SELECTIVE SERVICES AND SOURCING TRACK include:
Mapping business strategies to service
providers
IT infrastructure, operations and management
services trends
Utility computing
Case studies from Global 2000 datacenters
ROI models for infrastructure and operations
outsourcing
Evaluating Internet infrastructure and
management providers
Beyond co-location: Next generation Internet
infrastructure service providers
Security considerations when outsourcing
infrastructure and operations
Achieving capacity on demand
Ensuring high performance, scalability
and robustness
Infrastructure, operations and management
services best practices
Calculating hosted solutions ROI
e-Business applications: Build, buy or
rent
Customer support and partnering
Full-service infrastructure providers:
Technical considerations and selection criteria
To reduce the cost, time and burden of supporting IT infrastructures,
operations and management, business and technical managers
are now looking to a new generation of services and sourcing
offerings. One such class of solution is infrastructure, management
and operations sourcing. The primary benefits of infrastructure,
management and operations sourcing includes initial and ongoing
cost reduction, and the provision of higher quality, better
performing, more robust, and dynamically scalable solutions
than could be developed and deployed internally. In addition,
by sourcing their infrastructure and operations, business
and technical managers can focus on their core business, with
the flexibility to exploit emerging technologies and new global
business opportunities.
Sessions
in the INFRASTRUCTURE AND OPERATIONS SOURCING TRACK will cover
the full gamut of infrastructure and operations sourcing and
services options, as well as issues related to optimizing relationships
with providers:
IT and e-Service provider landscape
Infrastructure services providers: Who are the players?
Networked infrastructure management services
Remote server management
Security services provisioning
Business continuity services
Web hosting solutions
Systems management providers
Storage management and storage service providers
Monitoring and management services
Selecting service management/services automation tools
Leveraging enterprise application delivery systems and
application service providers (ASPs)
Integrating internal and sourced e-Business systems
Monitoring and maintaining sourced infrastructure
Next generation service providers
Customization, integration and change to managed applications
The application management services market is now in the
process of shifting from first generation, "emerging solutions",
to second-generation "growth markets". With this shift has
come market maturation, in terms of viable product offerings
and services models, and entry into the enterprise market.
There have also emerged a dazzling array of choices, along
with market segmentation and the rapid development of whole
new classes of offerings. For example, ASP offerings were
formally limited to ERP solutions targeted to the small-to-medium
businesses market. Today, all manner of applications are available
as hosted or managed solutions. These offerings range from
horizontal systems applicable to all classes and sizes of
organizations, to niche systems limited to very narrow vertical
market segments. Similarly, the number and scope of application
management services that are available today are increasing
rapidly and are just as equally rapidly being employed by
the largest organizations in the world. Unfortunately, few
business and technology managers know that these new solutions
and services exist, to say nothing of the process of selecting
competitive offerings.
The
APPLICATION MANAGEMENT SERVICES TRACK is designed to highlight
the full range of available application management services
that are now available and to educate corporate managers as
to the benefits and the pitfalls of utilizing these solutions.
Topics in the Application Management Services track include:
Application management providers
Application management: The potential and pitfalls
The ability of organizations to exploit IT infrastructure,
operations and management sourcing/service solutions not only
depends on the availability, cost and effectiveness of applications
and services, but also with coming to terms with solution
providers, and managing the entire sourcing process. In the
rush to reduce costs, increase IT quality and increase competitiveness
by way of selective IT sourcing and services, many organizations
do not consider the management side of the equation. The predictable
result of this neglect is overpayment, cost overruns, unmet
expectations and outright failure.
Issues
covered in the GOVERNANCE AND QUALITY ASSURANCE TRACK focus
on understanding and avoiding these pitfalls, to ensure a successful
implementation. These include:
Negotiating service level agreements (SLAs)
Using third party negotiators
Performance metrics/ROI
Service options of Web hosting companies
Establishing security-related Service Level Agreements
Cost analysis and budget considerations for infrastructure,
operations and management outsourcing
Metering, Service Level Agreements and relationship management
Service level management
Managing the sourcing process
Customer/user relationship and support issues
Contract negotiations, out clauses, escalation procedures
The IT Infrastructure & Management Services Conference
& Expo targets two distinct markets:
End-users of infrastructure, operations and management
sourcing solutions (80% of attendees), including:
Global 2000 datacenters
E-Business Groups within Global 2000 enterprises
Mid-to-large sized enterprise companies ($300M and
up)
Solution providers serving infrastructure, operations
and management market (20%)
The IT Infrastructure and Management Services Conference
& Expo is developed to provide an executive level event that
brings together key industry participants in a forum that
fosters information exchange, honest discussion and collaborative
problem solving. The targeted conference attendees include:
EXECUTIVE AND CORPORATE MANAGEMENT: CEOs, Presidents,
COOs, Vice Presidents;
INFORMATION TECHNOLOGY EXECUTIVES: CIOs, CTOs,
Sr. VPs, VPs, Directors;
STRATEGIC BUSINESS DEVELOPMENT EXECUTIVES: VPs
of Business Development, Directors of Strategic Planning
and Developmen, Directors of Corporate Strategy, LOB Managers
INTERNET AND E-COMMERCE EXECUTIVES: VPs of e-Commerce,
Directors of Business Strategy and Technology, e-Business
Directors, e-Commerce Directors, Web Services Directors;
IT MANAGEMENT: IT/IS Directors & Managers, e-Commerce
Managers, Web Site Managers, Network Managers, Application
Development Managers, IT Operations Managers/Data Center
Managers; and
TECHNICAL PROFESSIONALS: Enterprise Architects,
Systems Managers, Analysts, Consultants, Integrators, Web/Intranet/Extranet
Professionals, Service Provider Infrastructure and Operations
Personnel.
Tracks in the IT Infrastructure
& Management Services Conference & Expo will consist of visionary
and industry specific keynote presentations, comprehensive working
sessions, expert panels, analyst briefs, dedicated networking
functions and end-user case studies. Attendees will learn:
The entire framework of IT infrastructure, operations
and management sourcing solutions that are available in
today's marketplace
How to assess a company's need for a particular class
of service
How to leverage the available services for cost reduction
and competitive advantage
The criteria for selecting and managing a solution provider;
and · How to guarantee quality of service.
For information or complete details on exhibiting
or any sponsorship opportunity, please contact John Sellazzo at jsellazzo@jupitermedia.com
or (508) 870-5858 x124.
Interested in becoming a Speaker? Contact our Conference Programming Department by completing the form located here: www.jupiterevents.com/speakerform.html
