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  The Official Event of the ITSMF USA
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September 15-20, 2003 • America's Center • St. Louis, MO

			
Event Hours:
Conference Hours:
September 15: 8am - 6pm
September 16: 8am - 6pm
September 17: 8am - 4:20pm
Expo Hall Hours:
September 15: 12pm - 6pm
September 16: 11am - 6pm
September 17: 11am - 2pm
Post-Conference Training Classes:
September 18 - 9am - 5pm
September 19 - 9am - 5pm
September 20 - 9am - 3pm
Premier Sponsor:
Microsoft
Platinum Plus Sponsors:
BMC
CA
Compuware
HP
Platinum Sponsor:
ITSMI
Gold Sponsors:
Centrata
Euclid
Logical
Unisys
Media Sponsors:

Event Public Relations:
Hosted By:

internet.com

EarthWeblogo
Rick Devenuti
CIO and Corp VP
Microsoft

Rick Devenuti is chief information officer and corporate vice president for the Operations and Technology Group at Microsoft Corp. He is responsible for driving and delivering global operations and IT services for Microsoft, which entails directing all activities related to running Microsoft’s worldwide internal technologies infrastructure, corporate and product information, product production, and distribution, and maintaining key internal systems. Under his direction, the Operations and Technology Group provides leadership in the design of integrated strategies, processes and architecture, which ensures excellence in running a world-class utility and in executing business operations.

During Devenuti’s tenure as CIO at Microsoft, the IT business has matured. He successfully established tangible metrics to measure IT value at the company, and integrated business processes and business acumen into the IT space, resulting in efficiency gains for end users and cost savings for Microsoft. By building strong business foundations, Devenuti orchestrated a shift in the division’s focus from technology deployment to enterprisewide thought leadership, in which Microsoft® technological solutions are created and deployed to meet customers’ needs. This cultural change forced a balance between being Microsoft’s first and best customer and running a world-class utility. Managing the tension between these elements while providing solid client service has changed IT at Microsoft into a more client-centered IT business, making it more reminiscent of Microsoft’s enterprise customers.

Before becoming CIO, Devenuti was vice president of Worldwide Operations, where he directed all activities related to Microsoft product information and release management, manufacturing, distribution and transactions. He was responsible for driving the development of operational competencies and efficiencies. He also drove the blueprint for Microsoft’s manufacturing and distribution outsourcing and turnkey models worldwide.

Devenuti joined Microsoft in December 1987 and focused his career on creating and managing operational excellence. During his tenure at Microsoft, he has held numerous positions on the operations side. Before becoming vice president of Worldwide Operations, he was general manager of North American Operations where he created the operational silo structure for North America, established the Worldwide Programs Group and instituted the Select Licensing program. Other positions Devenuti has held at Microsoft include general manager of Sales Operations, director of Financial Analysis, U.S. controller and retail accounting manager.


Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.


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