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Conference Hours:
September 15: 8am - 6pm
September 16: 8am - 6pm
September 17: 8am - 4:20pm
Expo Hall Hours:
September 15: 12pm - 6pm
September 16: 11am - 6pm
September 17: 11am - 2pm
Post-Conference Training Classes:
September 18 - 9am - 5pm
September 19 - 9am - 5pm
September 20 - 9am - 3pm
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Ron Nelson
Affina
Ron Nelson is the Manager of IT Infrastructure and Special Projects at AFFINA -- The Customer Relationship Company. AFFINA is based in Peoria, Illinois and is a privately-held company focused on delivering measurable results through a suite of customer interaction solutions including contact center outsourcing, mail and fulfillment, data analytics and customer interaction consulting. AFFINA partners with more than 80 companies and federal government agencies including Acura, Sharp Electronics, Monsanto, the IRS, Kellogg and Hitachi.
Mr. Nelson has 21 years of experience as a strategic and tactical technology executive. He has lead multi-faceted teams, special projects and technology initiatives that have positively impacted business value and productivity for all stakeholders.
A key component of Mr. Nelson’s success is attributed to certification in both ITIL Foundation for information technologies service management and ITIL Managers for service support. Through these certifications, he has been able to apply his knowledge to more effectively manage the infrastructure technology (UNIX and NT environment), human resources, and to create and maintain an enterprise change management process, while providing greater support to internal departments and maximizing cost-savings to stay within a $2 million annual budget.
Mr. Nelson works closely with vendors and internal and external customers, to design, implement and manage the appropriate infrastructure environments for each client program. He has also been a member of an enterprise business continuity planning (BCP) team.
Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917
Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.
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