For the past 15 years CCN has been offering customer care services to the Fortune 500 community across multiple industry verticals. Our industry best practice approach is based around the ITIL/ IT Service Management process and framework. CCN's approach enables our clients to achieve their Customer Care goals through:

• Education -
  • STI Knowledge Certification
  • ITIL Certification & Workshops
  • Soft Skill & Proprietary Training
• Staffing -
  • Managed Staffing Programs
  • Individual Staff and project Augmentation
• Customer Care Services -
  • ITIL/ IT Service Management Consulting
  • Process Consulting and Assessments

Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.

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Whitepapers and eBooks

Microsoft Article: Will Hyper-V Make VMware This Decade's Netscape? Microsoft Article: BitLocker Encryption on Windows Server 2008 Go Parallel Article: Intel Thread Checker, Meet 20 Million LOC IBM Whitepaper: Innovative Collaboration to Advance Your Business Internet.com eBook: Real Life Rails Avaya Article: Call Control XML - Powerful, Standards-Based Call Control Tripwire Whitepaper: Seven Practical Steps to Mitigate Virtualization Security Risks Internet.com eBook: The Pros and Cons of Outsourcing Internet.com eBook: Best Practices for Developing a Web Site

IBM CXO Whitepaper: The 2008 Global CEO Study "The Enterprise of the Future" Avaya Article: Call Control XML in Action - A CCXML Auto Attendant Go Parallel Article: James Reinders on the Intel Parallel Studio Beta Program IBM CXO Whitepaper: Unlocking the DNA of the Adaptable Workforce--The Global Human Capital Study 2008 Adobe Acrobat Connect Pro: Web Conferencing and eLearning Whitepapers Go Parallel Article: Getting Started with TBB on Windows HP eBook: Storage Networking , Part 1 MORE WHITEPAPERS, EBOOKS, AND ARTICLES

Webcasts

Go Parallel Video: Intel(R) Threading Building Blocks: A New Method for Threading in C++ HP Video: Is Your Data Center Ready for a Real World Disaster? Microsoft Partner Portal Video: Microsoft Gold Certified Partners Build Successful Practices HP On Demand Webcast: Virtualization in Action Go Parallel Video: Performance and Threading Tools for Game Developers

Rackspace Hosting Center: Customer Videos Intel vPro Developer Virtual Bootcamp HP Disaster-Proof Solutions eSeminar HP On Demand Webcast: Discover the Benefits of Virtualization MORE WEBCASTS, PODCASTS, AND VIDEOS

Downloads and eKits

Amyuni Download: PDF & XPS Engine for Your .NET and ActiveX Applications Microsoft Download: Silverlight 2 Software Development Kit Beta 2 30-Day Trial: SPAMfighter Exchange Module Red Gate Download: SQL Toolbelt

Iron Speed Designer Application Generator Microsoft Download: Silverlight 2 Beta 2 Runtime MORE DOWNLOADS, EKITS, AND FREE TRIALS

Tutorials and Demos

IBM IT Innovation Article: Green Servers Provide a Competitive Advantage Microsoft Article: Expression Web 2 for PHP Developers--Simplify Your PHP Applications

MORE TUTORIALS, DEMOS AND STEP-BY-STEP GUIDES