POST-CONFERENCE TRAINING CLASSES *
September 21-23, 2005
Classes to be held at McCormick Place North
Continue your ITIL® and IT Service Management education at our post event training and certification classes.
Register today to attend the following post-conference training classes: Space is limited
Please note: Online registration for these classes will close on Saturday, September 17, 2005. After that time, we will be accepting onsite registrations only, space permitting. Cash or checks only please, no credit card payments will be accepted.
ITIL® IT Service Management Essentials Provided by Pink Elephant
2-1/2 Day Class
Wednesday, September 21: 2:30pm - 5:00pm
Thursday, September 22: 8:00am - 5:00pm
Friday, September 23: 8:00am - 5:00pm
Maximum Class size: 20
Cost: $995
Class includes:
All materials required for completion of the class, certification testing, and morning and afternoon break refreshments.
This 2-1/2 day class is a detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL® (Information Technology Infrastructure Library) best practice framework. Based on principles described in ITIL®'s Service Support and Service Delivery books, this course focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate In IT Service Management, the prerequisite for the Practitioner and Service Manager levels of ITIL® certification. An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course.
Planning to Implement IT Service Management Provided by ITSM Academy
2-Day Class
Wednesday, September 21: 2:30pm - 5:00pm
Thursday, September 22: 8:00am - 5:00pm
Friday, September 23: 8:00am - 1:00pm
Maximum Class size: 20
Cost: $995
Class includes:
All materials required for completion of the class, and morning and afternoon break refreshments.
Built on the OGC Planning to Implement Service Management Book, this course is a response to frequent requests from Foundation students for more information on real life experience and practical guidance to implementing ITIL®. The primary object of the course is to develop a deeper understanding of ITSM and how to successfully deliver, participate in or support ITSM projects. This session bridges some of the gap between ITIL® Foundation and ITIL® Service Manger training.
Implementing Customer-Focused Business/IT Metrics Provided by Hewlett-Packard
2-day class
Wednesday, September 21: 2:30pm - 5:00pm
Thursday, September 22: 8:00am - 5:00pm
Friday, September 23: 8:00am - 1:00pm
Maximum Class size: 16
Cost: $995
Class includes:
All materials required for completion of the class, and morning and afternoon break refreshments.
Which ITIL® processes should your organization emphasize? If your company seeks to effect outstanding service and to enable that level of service, this workshop is designed to help you. With an emphasis on Service Level Management, Incident Management, Service Desk and Problem Management, participants will work through exercises to help them identify what to measure and the sources for collecting data. They will be guided in how to analyze and interpret that data and how to incorporate the measurements into the plan to improve service quality.
Registration Information:
Purchase Orders are acceptable, however, pre-payment is required to register. For Government Agencies, invoicing is possible - for details please contact our Registration Department at 203-662-2857 or email at registration@jupitermedia.com.
Please note: Discounts are not offered on training opportunities and cannot be combined with other offers. The registration for Pre and Post Conference Training are separate from your conference registration and will require you to complete the forms on this site.
You will not be registered for a class until payment is received.
Cancellations and Substitutions
If you must cancel for any reason, notify our registration department in writing by fax (203) 286-1010 or email registration@jupitermedia.com by August 19, 2005. Your registration will be refunded less a $100.00 processing fee. Cancellations after August 19, 2005 are non-refundable. You may transfer your registration to another person at any time by providing written authorization.
Hotel Information for Post Conference Training:
As an itSMF USA Conference & Expo 2005 participant, you can take advantage of a discounted nightly hotel rate of $159.00 single or double at the Hyatt Regency McCormick Place.
Availability is limited so please book your hotel reservations early. We cannot guarantee this discounted rate after August 27, 2005. Any reservations made after August 27, 2005 will be subject to rate and availability.
*When making your reservations, you must identify yourself as an itSMF POST CONFERENCE TRAINING participant to receive the discounted rate.
Hyatt Regency McCormick Place
2233 S. Martin Luther King Dr
Chicago, IL 60616
Reservations: 312-567-1234
* Classes require a minimum number of participants in order to conduct the class. If one of the classes does not meet its minimum requirement, itSMF and Jupitermedia reserve the right to cancel the class with no penalties no later than one week prior to the conference. If a class has met its maximum capacity, a waiting list will be started.
Post-Conference Training Class Registration Space is limited; early registration is recommended.
Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
