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Conference Hours:
Sept. 19: 7:30am-7:00pm
Sept. 20: 7:30am-6:00pm
Sept. 21: 7:30am-1:30pm
Registration Hours:
Sept. 18: 3:00pm-7:00pm
Sept. 19: 7:00am-7:00pm
Sept. 20: 7:00am-6:00pm
Sept. 21: 7:00am-12:30pm
Expo Hall Hours:
Sept. 19: 12:00pm-4:00pm
5:30pm-7:00pm
Sept. 20: 12:00pm-3:00pm
4:30pm-6:00pm
Sept. 21: 10:00am-12:30pm
Post-Conference Training
September 21-23, 2005
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Conference Tracks
TRACK 1: STARTING THE JOURNEY TO BEST PRACTICES
The presentations in Track 1 will explore some of the ways to get started on the road to implementing best practices as well as where that road may lead you. These sessions will highlight the benefits and pitfalls of taking on the challenge of moving to a best practices driven organization. Whether you are new to Service Management, an ITIL® expert, or somewhere in-between, you will gain valuable insight and efficient tips to starting the journey to best practices and what the future might hold. As the Good Witch told Dorothy: "...it is always best to start at the beginning..."
TRACK 2: DESIGNING & BUILDING PROCESS ARCHITECTURE
How do I design and build internal process architectures and roll them out for general use? Where do I start? Is there a formula that I can follow? Service Management processes need to underpin the business requirements, not dictate them. That implies designing an overall model or framework to act as a roadmap for all process development and improvement work. Please join us for some very informative sessions regarding ITSM process architecture planning with actual case study examples.
TRACK 3: GROWING YOUR ITSM IMPLEMENTATION
Your implementation is done -- or is it? As your business continues to grow and change, so does the need to keep growing your service management implementation in order to keep it current. This track will focus on ways other companies have grown and refined their implementations through case studies and will dive deeply into some of the process areas, including (but not limited to) change management, incident management, problem management and configuration management. It will also address how outside factors, like Sarbanes-Oxley drive the need to continually improve your implementation.
TRACK 4: SOLVING IT LEADERSHIP'S COMPLIANCE CHALLENGE
This IT leadership track focuses on the strategic IT process and controls issues facing CIOs and their senior leadership team. Currently, Sarbanes-Oxley and other industry specific regulations are driving the IT agenda. IT service management principles and the ITIL® framework provide an approach to achieving compliance, but also sustainability of the IT controls and process environment and improving the performance of IT.
TRACK 5: MEASURING, METRICS AND SERVICE LEVELS
Do you need justification for an implementation? Are you looking to fund additional process enhancements? Are you meeting your service level objectives? How do you know how well you are doing? This track will focus on metrics, KPIs, and other approaches to measurement across the Service Management disciplines. You will learn how to measure process performance, track service level objectives, and understand how to use performance metrics to deliver process improvements and successes.
TRACK 6: OUTSOURCING AND ORGANIZATIONAL CHANGE
This track will deal specifically with topics around (1) the relationship between ITIL® and outsourcing and (2) how ITIL® is accompanied by organizational changes induced by the introduction of IT Service Management. Learn how to prepare for and control an outsourcing effort, and how to manage the transformation in your organization to optimize the benefits from ITIL®.
TRACK 7: TALKING SHOP
So you say you want real-world, practical advice? No more theory, just "tell me how to get it done"? Then this is the track for you! We have put together a variety of sessions on how to implement Service Management and make it work. From panelists to presenters to attendees, these sessions should get everyone engaged and focused on making ITIL® work for you.
Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917
Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.
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