Event Dates: Pre-Conference Seminars: Sept 17: 1:00pm-5:00pm Conference Hours: Sept 18: 7:30am-7:00pm Sept 19: 7:30am-6:30pm Sept 20: 7:30am-3:00pm Registration Hours: Sept 17: 3:00pm-7:00pm Sept 18: 7:00am-7:00pm Sept 19: 7:00am-6:30pm Sept 20: 7:00am-2:00pm Expo Hall Hours: Sept 18: 10:00am-4:00pm               5:30pm-7:00pm Sept 19: 10:00am-4:00pm               5:30pm-6:30pm Sept 20: 10:00am-12:40pm Conference Training September 20-23, 2006 Premier Sponsor: Platinum Plus Sponsors: Platinum Sponsors: Gold Sponsors: Media Sponsors: Official News Distribution Service:

Making ITSM a Reality — Service and Beyond The itSMF USA is very proud to announce their 6th Annual itSMF USA Conference & Expo September 18th-20th in Salt Lake City, Utah. A wide variety of ITSM Training classes are being offered at the conference from September 20th-23rd. Be sure to register and book your hotel early for this rapidly growing event so you're not left out from the year's best opportunity to learn from the largest gathering of IT Service Management professionals on the planet!

Featuring Keynote Speakers:

Alison Levine Founder Climb High Foundation				Ken Wendle Past-President itSMF USA ITSM Lead, HP Software Ken Hamilton Founder/Past Chair itSMF USA Director, HP Education
Captain James Lovell (Apollo 13) Author of Lost Moon		Sharon Taylor Chief Architect for ITIL Version 3 Project President Aspect Group		Erik Guldentops CISA, CISM Advisor to the Board of IT Governance Institute

Why should my company send me to this conference?

• Immediate answers to today's hot topics
• Determine how the ITIL Framework can improve your organization
• A chance to meet one-on-one with industry leaders and visionaries
• Networking with other practitioners with the same challenges that you have
• Focused time to think about your implementation and develop a plan using some of the best information available
• Network with knowledgeable vendors and implementation partners – over 100 vendors this year!

Whether new to ITIL or years into an ITSM program, the itSMF USA Conference and Expo is the Premier Conference for IT Professionals to learn best practices for improving the quality and reducing the costs of providing IT services.

Often referred to as the Practitioners Conference, you will hear IT professionals at all levels, from individual contributor to CIO, sharing real world experiences & results from their ITSM implementations.

Produced by Incisivemedia, the itSMF USA Conference & Expo is the only vendor-neutral conference specifically designed to educate IT professionals on how standardized processes and best practices can increase the quality, efficiency and effectiveness of IT services while simultaneously reducing costs and risks.

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