Early Registration Sunday Seminars open to Conference attendees only. Pre-registration required by Friday, September 8, 2006.
2-HOUR SEMINARS
1:00pm-3:00pm
Four Key Challenges in an ITIL® Implementation and How To Address Them
This workshop is based on the facilitator's experience directing the State of NC's Operational Excellence Program, which includes the implementation of Incident Management, Change Management, Service Level Management and Problem Management.
In this interactive workshop, the facilitator will present four challenges he has experienced directing his organization's ITIL® implementation. The four selected challenges are: (1) obtaining and sustaining stakeholder buy-in at all levels, (2) obtaining the needed staff resources for implementation, (3) training and staff development issues, (4) coordinating implementation of multiple processes.
For each challenge, the facilitator will have participants break into small groups to develop 3-5 mitigation strategies. The facilitator will then present his organization's real-world experience, including what worked as well as lessons learned. This will then be followed by input from small groups and discussion. Speaker: Joe Lithgo, Chief Operating Officer, State of NC Office of IT Services This class is full.
3:00pm-5:00pm
Critical Design Considerations of a Multiple Authoritative Database Environment for Configuration Management
In this workshop, Drew Hart will present and discuss various design considerations that will impact success of configuration management efforts with a multiple authoritative database environment. Considerations include: Identification
Consistent CI naming standards
Consistent CI leveling
Relationship (parent/child)modeling of CIs Control
How to articulate a change in terms of CIs
Managing major changes versus standard changes
Coordination of changes Verification and Audit
Audit trail/traceability practices Status Accounting
Providing impact analysis reports Planning
Relating configuration items to incidents, problems and changes
Distribution of stakeholders Tools and Other Systems
Using user interface to display ancillary data from other systems
Maintenance windows and upgrades
Usage of auto discovery tools Speaker: Drew R. Hart, Configuration Management Consultant, Unisys Corporation This class is full.
HALF-DAY SEMINARS
1:00pm-5:00pm
BSM Airport Simulation
BSM Airport Simulation has been designed to provide a good understanding of IT Service Management processes and function (ITIL®). This workshop will use simulation and experiential learning to give the audience a better understanding of the process requirements that underpin a successful enterprise management or business impact management implementation, allowing you to focus on the needs of your organization. Speaker: Anthony Orr, Manager, Education and Marketing, BMC Software
1:00pm-5:00pm
Visible Ops
This workshop will be an interactive session in which attendees will learn how to create many of the necessary deliverables that an organization needs to take their IT controls to the next level. This session will begin with an introduction to the Visible Ops framework, researched and created by the IT Process Institute (ITPI). Attendees will then work in groups to create a change policy, model a business service from end-to-end, build a solid release management team, define and track key performance metrics, scope a multi-phase configuration management roadmap based on value, and a few other things if time permits. Speaker: Greg Downer, Principal Consultant, Pepperweed Consulting
