In John Flannagan's 25 years of IT experience as a vendor as well as an IT and Business technologist, he has been called on to discuss and deliver many solutions in the ITIL / ITSM arena.

John has implemented three CMDBs over the course of his career, and has a strong knowledge of what to expect, as well as, what needs to be delivered to show business value. John's ability to relate his experience to the real world generates a great deal of passion for the process and an understanding of the implementation obstacles.