Event Dates: Pre-Conference Seminars: Sept 17: 1pm-5pm Conference Hours: Sept 18: 7:30am-7pm Sept 19: 7:30am-6:30pm Sept 20: 7:30am-3pm Registration Hours: Sept 17: 3pm-7pm Sept 18: 7am-7pm Sept 19: 7am-6:30pm Sept 20: 7am-2pm Expo Hall Hours: Sept 18: 10am-4pm            5:30pm-7pm Sept 19: 10am-4pm            5:30pm-6:30pm Sept 20: 10am-12:40pm Conference Training September 20-23, 2006 Premier Sponsor: Platinum Plus Sponsors: Platinum Sponsors: Gold Sponsors: Media Sponsors: Official News Distribution Service:

CONFERENCE AT A GLANCE
Sunday, September 17, 2006
3:00pm–7:00pm   Early Registration
1:00pm–5:00pm   Pre-Conference Seminars
6:00pm–7:30pm   Welcome Reception Sponsored by EDS
Monday, September 18, 2006
7:00am–7:00pm   Registration
7:30am–8:20am   Continental Conference Breakfast Sponsored by Covestic The Future of ITSM Michael Maley, Certified ITIL Manager, Director, Covestic
8:30am–9:40am   Conference Introduction and Opening Keynote Oxygen Not Included ™ Alison Levine, Founder, Climb High Foundation
Track 1	Track 2	Track 3	Track 4	Track 5	Track 6	Track 7
The ITSM Journey Begins with People	Building the Business using the Core of ITSM	Service and Business Alignment	Reducing Risk with Advanced ITIL® Strategies	The Three C's of ITSM Success: Cost, Control, Compliance	Learning From Experience	Talking Shop
10:00am–10:50am
Delivering Real ITSM Value: from Humble Beginnings to the Model for IT	Problem vs. Incident Management: Strategies for Effective Diagnosis and Root Cause Analysis	Service Level Management-The Cornerstone of Process Maturity	Delivering Asset and Configuration Management in a Highly Out-Sourced Organization	A CIO's Perspective: How to Sell and Deliver an ITSM Program by Understanding the Cost of Your Service Catalog	ITIL® Groupies Restore Change Management	The Lost World of Problem Management
10:00am–4:00pm   Expo Hall Open
10:50am–11:10am   Morning Coffee Break
11:10am–12:00pm
2000 Years Of Service Management	Five Change Systems Into One Does Go With Help From and Disciplined Management of Metrics	ITIL® Doesn't Matter – Results Do.	ITIL® and Software Development Process	Implementing ITIL® & Attaining BS15000/ISO20000 Certification: What We Would've Done Differently	Visible Ops: Making ITSM Real in Your Organization	Establishing and Implementing an IT Service Management Roadmap -- Where People, Processes, and Technology Fit In
12:00pm–1:00pm   Conference Luncheon Sponsored by NetIQ Change Management is Out of Control Travis Greene, Chief Service Management Strategist, NetIQ
12:00pm–4:00pm   Expo Hall Open - Lunch in the Expo Hall - 12:00 - 1:00pm
2:00pm–2:50pm
Service Management: Driving Cultural Change	Sensible Business -Based ITSM	Raising Service Level Management to the Next Level	Managing Demand for Capacity	ITIL® and SOX 404	Building an IT Service Catalogue: Practical Examples and Lessons Learned	Implementing ITIL At MetLife
2:50pm–3:10pm   Afternoon Refreshment Break
3:10pm–4:00pm
Simulation Speeds Design and Integration	ITIL® - It's Not Just for IT Anymore	How to Design a Customer-Focused IT Service Catalog	A Project Based Step-by-Step Guide to Building a Successful CMDB	Phase Two of the IT Controls Benchmarking Survey	Process Refinement and Process Management Leveraging CobiT, ISO20000 & ITIL®	Panel: How Do I Select A Consulting Services Vendor To Help Me?
4:20pm–5:20pm   Afternoon Keynote presented by Hewlett-Packard: The Next ITSM Revolution Ken Hamilton, Founder/Past Chair itSMF USA; Director, HP Education Ken Wendle, Past-President itSMF USA; ITSM Lead, HP Software
5:30pm–7:00pm   Networking Reception in the Expo Hall Sponsored by Infra
Tuesday, September 19, 2006
7:00am–6:30pm   Registration
7:30am–8:20am   Continental Conference Breakfast Sponsored by Oblicore Trends & Best Practices in Service Level Management Erik Hille, Director of Product Marketing, Oblicore
8:30am–9:40am   Morning Keynote: Apollo 13: A Successful Failure Captain James Lovell, (Apollo 13) Author of Lost Moon
Track 1	Track 2	Track 3	Track 4	Track 5	Track 6	Track 7
The ITSM Journey Begins with People	Building the Business using the Core of ITSM	Service and Business Alignment	Reducing Risk with Advanced ITIL® Strategies	The Three C's of ITSM Success: Cost, Control, Compliance	Learning From Experience	Talking Shop
10:00am–10:50am
Are Your People "Pigs" or "Chickens"?	Implementing ITIL® Processes – A Pragmatic Approach	IT Service Level Management: Decomposition to Implementation	Taking Control of Software Deployments Through Release Management	ITIL® & Six Sigma	How Interpretation of ITIL® Equaled Success at City of Oklahoma City	Panel: Tools, Tools, Tools
10:00am–4:00pm   Expo Hall Open
10:50am–11:10am   Morning Coffee Break
11:10am–12:00pm
Implementing ITIL®	Practical Experiences Implementing Problem Management	Delivering Real-Time Benefits	Six Sensible Steps Towards Implementing ITIL® Capacity Management	Case Study: The Story of a Successful ITSM Implementation at Lucent Technologies	Service Level Management: When the Customer Says, "No!"	Awareness and Education: Art of the Start
12:00pm–1:00pm   Conference Luncheon Sponsored by IBM Take Back Control with IBM IT Service Management John Gordon, Program Director of Strategy & Planning, IBM Tivoli Software
12:00pm–4:00pm   Expo Hall Open - Lunch in the Expo Hall - 12:00 - 1:00pm
2:00pm–2:50pm
Process Introduction Teams (PIT) - a Model for Doing ITIL® Yourself	The Downs and Ups of a Knowledge Management Implementation	Breaking the Code: How CIOs are Leveraging ITIL® to Improve Business Performance	The CMDB: Myths and Realities	Applying ITIL® in Regulated Environments	An ITSM Implementation: Successes and Lessons Learned	Panel: Do I Really Need Training and Certification?
2:50pm–3:10pm   Afternoon Refreshment Break
3:10pm–4:00pm
The Human Side of ITIL®: The Service Catalogue	Service Management Approach to Incident Management	IT Service Portfolio Management: Using ITIL® Concepts to Prove Business Value	ITIL® Capacity Management: Getting a Handle on Demand	The 5 Requirements for Accurate, Predictive Service Management	Continuous Improvement in IT Service Management	Service Management: The Answer is Yes and Here's The Cost
4:20pm–5:20pm    Afternoon Keynote - ITIL®: The New Generation Sharon Taylor, Chief Architect for ITIL Version 3 Project; President Aspect Group
5:30pm–6:30pm    Expo Hall Open
6:45pm–7:15pm    Networking Reception - Sponsored by LANDesk - Marriott Hotel
7:15pm–9:00pm    Dinner/Annual Membership Meeting & Entertainment - Marriott Hotel

Wednesday, September 20, 2006
7:00am–2:00pm   Registration
7:30am–8:20am   Continental Conference Breakfast - Sponsored by Plexent A Northrop Grumman & BSI Story.....from ITIL to ISO 20000 Certification Doug Drake, Director of Central Management Operation Center, NGC John DiMaria, Product Management, BSI Management Systems Lance Wallace, Director of Technology, Plexent
Track 1	Track 2	Track 3	Track 4	Track 5	Track 6
The ITSM Journey Begins with People	Building the Business using the Core of ITSM	Service and Business Alignment	Reducing Risk with Advanced ITIL® Strategies	The Three C's of ITSM Success: Cost, Control, Compliance	Learning From Experience
8:30am–10:30am   2-Hour Workshops
Making ITSM Real: Mapping to a Real Success Strategy	I'm Good to Go, So Now How Do I Implement All This Stuff?	Measure What Matters, or - Put Down That Report, and Step Away From the Database!	The Big Divide: Obliterating the Wall Between Application Development & Infrastructure	ISO20000 - What, Why and How	The Anatomy of an itSMF Project of the Year
10:00am–12:40pm   Expo Hall Open
10:50am–11:40am
Turning a Square into a Circle	The "Best" of Problem Management: Launching Problem Management, and Adding More Value	Aligning With the Business: Developing a Business Perspectives Group	Is Auto-discovered Data an Authoritative Source?	Getting a Handle on Financial Management for IT Services	Under the Covers - the Nuts & Bolts of Operational Level Management
11:40am–12:40pm   Lunch in the Expo Hall
12:40pm–1:30pm
Moving from Training to Understanding ITIL® Process	How Do You Spell CAB in Portuguese? A Change Management Journey	Exceptional IT Service Delivery: Optimizing the Supply/Capacity Equation to Client Demand	Enough of Another Configuration Management Database: Why Federation Works	Affecting State IT Planning & Budgeting Through ITSM	Case Study: Lehman Brothers Implementation of ITSM and ITAM
1:45pm–2:45pm   Final Keynote: CobiT & ITIL®: Synergy in Action! Erik Guldentops, CISA, CISM, Advisor to the Board of the IT Governance Institute
3:00pm–5:30pm   Post Conference Classes Begin - Marriott Hotel