Michael Maley is Director of the Covestic I.T. Service Management practice. Michael has over 20 years of experience in I.T. ranging from systems engineering, software development, ITSM, enterprise management implementations, and program management. Over the past decade, he has focused on delivering innovative ITSM solutions through the development of methodologies, integration of technologies, and adaptation of both I.T. and business best-practices.

A certified ITIL Master and Tivoli consultant and architect, Michael has developed practical solutions for numerous industries, including military and aerospace, retail, wireless, utilities, finance, and service providers.