Mark F. Stehlik - Director of Policy Administration Systems for Progressive Insurance over the past 7 years. He is responsible for ongoing maintenance and enhancements to the policy processing systems supporting call center, agent, and consumer transactions. His organization is also currently engaged in replacing the mission critical legacy systems with re-engineered client server applications. Mr. Stehlik has over 25 years of experience as an IT management executive. Prior to Progressive, Mr. Stehlik served as Chief Operating Officer for inaQuest,com. He has also worked as an IT Director with Alltel Telecommunications and American Greetings where he provided leadership of architecture, infrastructure, and application development for customer facing applications, supply chain optimization, and business process re-engineering. Mr Stehlik holds a BA with honors from Baldwin Wallace College.