Sharon Taylor, President of the Aspect Group is a well-known and respected figure within today's IT Service Management community.

An author of current ITIL^® best practices, she is also shaping the future of Service Management as the Chief Architect for the new generation of ITIL^® now in development.

Sharon is the Chair of the itSMF International Publications Executive Committee, responsible for ensuring global quality publications in over 30 countries, and is at the centre of best practice development and endorsement.

Her contributions to the community and to best practice are based upon extensive professional experience in the industry. After many years as an active ITSM professional within Canada, she is currently President of Aspect Group Inc, leading AGI's consultancy, training and ITSM practice, working with clients throughout North America and Europe.

Sharon is a regular contributing author and columnist for a variety of IT Service Management publications and her work can be found in North America, South America, Japan, Asia, Europe and Scandinavian countries.