TRACK 1: THE ITSM JOURNEY BEGINS WITH PEOPLE
Is your team ready for the cultural changes that are about to happen? Do you know there's a long history leading to these changes? Can you "simulate the changes that are unnatural" to most of us? Have you prepared them for what they're about to experience? Is your team committed or involved? How can you "ease the pain" for your team through major events and projects? How have you prepared them through "awareness and training"? When you attend the sessions in this track, you will benefit from the experience of industry leaders who have been on the ITSM Journey for some time. It's all about sharing experiences from practitioners who will provide insight and valuable lessons learned - lessons and tips which you can readily leverage within your respective organizations. It's time to make the transformation to Service Management! This track will help you make your plans and give you the tools to make it happen!
TRACK 2: BUILDING THE BUSINESS USING THE CORE OF ITSM
The foundation for success in IT Service Management is the alignment of process with business objectives. Come join us on our journey of discovery as we move past the basics of ITSM practices and into the real world of applying the core ITIL® processes to your business. Topics will feature essential concepts for leveraging the progress many of us have made in key process areas into your plans to achieve mature business aligned processes. This track will provide value to organizations of all sizes and individuals of all levels by focusing on real examples that you can readily apply to your organization.
TRACK 3: SERVICE AND BUSINESS ALIGNMENT
You know it's all about the business, but how do you put it into practice? This dynamic track will take you from the conceptual to the practical. You'll learn how to build the bridge between the business and IT by understanding the path to create an effective service management program. Gain practical tips to help you with your service level management initiatives through a comprehensive mix of presentations including real world implementations. Learn from the perspective of ITSM practitioners who solved the SLM dilemma through application of ITIL® best practices such as the business perspective, measuring what matters, determining the service culture, optimizing service delivery and taking your service catalog to the next level.
TRACK 4: REDUCING RISK WITH ADVANCED ITIL® STRATEGIES
How do you get software developers to think about operational impacts? How do you plan for capacity and reduce risk in the live environment? How can configuration management give you the edge to move your ITIL® initiative forward? This track will explore advanced topics in SLM focusing on configuration, capacity, and release management. Learn from industry leaders on introducing ITIL® concepts into the software development process and managing with a formal release management process that is repeatable, controlled and managed. Within configuration management, learn from the basics of CMDB creation to more advanced topics like federation and auto-discovery. Finally, explore capacity management from implementation strategies to management of demand.
TRACK 5: THE THREE C'S OF ITSM SUCCESS: COST, CONTROL, COMPLIANCE
Come hear how organizations are grounding their ITSM initiatives in reality by tying them to real world requirements that are not subject to the typical winds of change... reorganization, market shift, new leadership, mergers and acquisitions, the Next Big Thing, etc. Through a strong foundation of sustainable controls and regulatory compliance, organizations are also gaining visibility and manageability of their once unmanageable cost structures. This track focuses on the ITSM business drivers that go beyond individual process implementation: understanding and managing costs, gaining control over your IT Infrastructure and compliance with regulatory, international or internal IT Governance standards.
TRACK 6: LEARNING FROM EXPERIENCE
Applying the best practices of IT Service Management is no small undertaking. It is one thing to identify the need for process improvement, but putting it into practice - making it a reality - is a completely different matter. Learn from a case study perspective how IT organizations are supporting strategic goals and objectives and have improved their operations to gain efficiencies, reduce costs and improve quality of services. Take away lessons learned and practical examples to start making a difference in your own organization!
TRACK 7: TALKING SHOP
So you say you want real-world, practical advice? No more theory, just "tell me how to get it done"? Then this is the track for you! We have put together a top-notch set of sessions on how to make IT Service Management succeed in your organization. From award winning presenters to lively, interactive panel discussions where you can raise the IT Service Management questions you want answered, these sessions will get you engaged and focused on making ITIL® work for you.
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