Classes to be held at The Marriott and Radisson hotels Downtown, Salt Lake City, UT
Continue your ITIL® and IT Service Management education at the 2006 itSMF USA Conference & Expo with one, two, and three day training and certification classes.
Register today to attend the following conference training classes: Space is limited
The following classes are offered on Thursday September 21st
IT Governance and COBIT
Provided by Quint Wellington Redwood
1-Day Class
Thursday, September 21: 8:00am - 5:00pm
Maximum Class Size: 20
Cost: $495
Course Description:
During this course, we will investigate why IT Governance has become such an important topic as well as the impact it will have for your organization. You will become familiar with the most important tools, models and techniques used in the industry. You will learn that IT Governance is much more than the next step in Service Management.
The IT Governance Master class will combine theory and practice. We will start using some basic concepts of IT Governance to align the IT-organization to the business.
Hence, attention will be paid on how to get a grip on this link between Business and IT Strategy by selecting objectives for the IT organization. The next step will be to translate these objectives into concrete action with measurable critical success factors (CSF's) and performance indicators (KPI's).
Attention will also be paid to the IT Balanced Scorecard. We start mapping the CSF's and KPI's into the customized IT Balanced Scorecard. The result of the master class will provide you with a thorough and shared basis to start measuring the performance of your IT organization based on the CobiT framework.
IT Governance
Provided by Hewlett Packard
1-Day Class
Thursday, September 21: 8:00am - 5:00pm
Maximum Class Size: 30
Cost: $495
Course Description:
This 1-day course provides an introduction to IT Governance, and examines the need, value and benefits of governance to any IT organization. The course reviews IT governance drivers in the marketplace outlining the history and background of each. It includes a comparison of the available methodologies and their content and offers guidance on how and when each might be best used. Attendees should have a basic understanding of ITIL® (IT Infrastructure Library), but regardless, ITIL® will be briefly described and used as a baseline against which other methodologies are compared and contrasted.
Planning ITSM Communications & Training
Provided by CCN
1-Day Class
Thursday, September 21: 8:00am - 5:00pm
Maximum Class Size: 30
Cost: $495
Course Description:
Organizations acknowledge over and over that good communications and appropriate training are critical success factors in their IT Service Management programs. The only problem is, many IT organizations struggle to know how to execute these two elements.
In this interactive workshop, participants will learn the fundamental principles of good program communications and training and will, through the use of case studies and group exercises, learn to apply these principles to program planning and execution. You will pan different methods of communications to reach different groups and will learn how to integrate general communications with formal training to achieve the best result.
Two Day Classes
The following class is offered on Thursday September 21st and Friday September 22nd
ITIL® Small Scale Implementation
Provided by ITSM Academy
2-Day Class
Thursday, September 21: 8:00am - 5:00pm
Friday, September 22: 8:00am - 5:00pm
Maximum Class Size: 25
Cost: $990
Course Description:
Many of the ITIL® success stories come from large, global IT organizations which have committed numerous resources including; dedicated staff, consultants, tools and related budget. These resources greatly assist in the design, implementation and sustainability of ITSM process improvement. Smaller IT organizations, tasked with doing more with less, may feel ITSM is beyond their reach, resources and budget. ITSM Academy's ITIL® Small Scale Implementation is a 2 day workshop that provides practical, grassroots guidance on implementing IT Service Management in a smaller IT environment.
The workshop is based on the newly published OGC publication by the same name, ITIL® Small Scale Implementation. The workshop targets constrained IT organizations with limited financial resources or a low ratio of IT staff to Customers. Deliverables for this course include a student workbook, copy of the OGC title ITIL® Small Scale Implementation as well as a variety of ready-to-apply ITSM templates.
Two and Half Day Classes
The following classes are offered on Wednesday September 21st through Friday September 22nd
ITIL® Foundations with Business Simulation and Foundations Certification
Provided by Quint Wellington Redwood
2 1/2-Day Class
Wednesday, September 20: 3:00pm - 5:00pm
Thursday, September 21: 8:00am - 5:00pm
Friday, September 22: 8:00am - 5:00pm
Maximum Class Size: 2 Classes, Capacity of 18 Each
Cost: $1,238
Course Description:
Participants will learn the principles and core elements of the process oriented approach to IT Service Management according to the ITIL® Best Practice Processes. An interactive approach is used combining; lecture, discussion and simulation-experience to prepare participants for the included ITIL® Foundation in Service Management certification.
The simulation triggers the participant's appreciation of how ITIL® Best Practices can be applied for improved IT performance. Over several runs participants are challenged to improve their performance. It will become clear that the ITIL® principles alone are not enough to improve performance. Besides increasing awareness, the simulation also demonstrates the importance of communication and client focus throughout the entire organization. Groups of participants will take different roles to experience the difficulties an IT organization is facing while trying to meet demands from the customer. Through this highly interactive business simulation participants will gain first hand experience in overcoming these roadblocks using ITIL® Best Practices.
The ITIL® foundations exam will be administered at the end of this training. Quint guarantees passing the exam. If students don't pass the exam, a retake will be supplied free of charge.
Implementing IT Service Management
Provided by Hewlett Packard
2 1/2-Day Class
Wednesday, September 20: 3:00pm - 5:00pm
Thursday, September 21: 8:00am - 5:00pm
Friday, September 22: 8:00am - 5:00pm
Maximum Class Size: 25
Cost: $1,238
Course Description:
This course addresses the challenges confronting countless people who have learned the ITIL® theory and are now faced with the reality of implementing what they have learned.
It is based on the extensive experience of senior ITSM professionals, who have implemented Service Management processes, tools and education programs for both the private and public sector.
This 3-day course will cover the entire implementation lifecycle, as outlined in ITIL® and proven in numerous ITSM projects.
Three Day Classes
The following classes are offered on Wednesday September 21st through Saturday September 23rd
ISO 20,000 Implementation Course
Provided by Quint Wellington Redwood
3-Day Class
Wednesday, September 20: 3:00pm - 5:00pm
Thursday, September 21: 8:00am - 5:00pm
Friday, September 22: 8:00am - 5:00pm
Saturday, September 23: 8:00am - 12:00pm
Maximum Class Size: 18
Cost: $1,485
Course Description:
Quint's three-day ISO 20,000 Implementation Course offers a unique series of focused sessions where participants are educated on the full potential of ISO 20,000. The course provides experience-based guidelines and concepts regarding implementing ISO 20,000, with special emphasis on the 'soft' aspects of changing an organization. This undoubtedly, will allow for the development of essential skills to support the decision making process and, allow for the drawing up of detailed implementation approach for the participants organization.
This training offers the unique opportunity to attend the ISO 20,000 certification, for which Quint is one of the very few accredited training organizations.
Testing will take place on Saturday morning. Anyone wishing to take the exam must be certified in ITIL Foundations and must provide proof of certification to the instructor.
Measuring, Reporting & Improving the IT Infrastructure According to ITIL® Best Practices
Provided by Pink Elephant
3-Day Class
Wednesday, September 20: 3:00pm - 5:00pm
Thursday, September 21: 8:00am - 5:00pm
Friday, September 22: 8:00am - 5:00pm
Saturday, September 23: 8:00am - 12:00pm
Maximum Class Size: 16
Cost: $1,485
Course Description:
Learn about improving the overall performance of the IT infrastructure using key activities defined within the ITIL® IT service management processes as well as methods of measuring and reporting IT results from a business perspective.
This course also prepares participants for the examination leading to Pink Elephant's Practitioner Certificate in Measuring, Reporting & Improving The IT Infrastructure According To ITIL® Best Practices. Pink Elephant facilitates and marks the examination, which is scheduled on the last day of the course.
Prerequisites
Participants must hold the Foundation Certificate In IT Service Management. If you do not have this certificate, it is attainable through Pink Elephant's ITIL® IT Service Management Essentials course.
How to Implement ITIL®: Integrating People & Tools with Processes
Provided by Pink Elephant
3-Day Class
Wednesday, September 20: 3:00pm - 5:00pm
Thursday, September 21: 8:00am - 5:00pm
Friday, September 22: 8:00am - 5:00pm
Saturday, September 23: 8:00am - 12:00pm
Maximum Class Size: 16
Cost: $1,485
Course Description:
Learn how to re-engineer and improve IT business processes in this comprehensive program. This three-day course teaches you how to do it, so you can increase efficiency and reduce costs in an IT department. It includes numerous sample documents covering topics such as process implementation strategy, role definitions and process models. These documents – plus the valuable exercises conducted throughout the course – will put you on the path to successfully implementing a process framework.
This course also prepares participants for the examination leading to Pink Elephant's Practitioner Certificate in How To Implement ITIL®: Integrating People & Tools With Processes. Pink Elephant facilitates and marks the examination, which is scheduled on the last day of the course.
Prerequisites
Participants must hold the Foundation Certificate In IT Service Management. If you do not have this certificate, it is attainable through Pink Elephant's ITIL® IT Service Management Essentials course.
COBIT® Essentials and COBIT Certification
Provided by Pink Elephant
3-Day Class
Wednesday, September 20: 3:00pm - 6:00pm
Thursday, September 21: 8:00am - 6:00pm
Friday, September 22: 8:00am - 6:00pm
Saturday, September 23: 8:00am - 12:00pm
Maximum Class Size: 10
Cost: $1,485
Course Description:
A 3-day course offering a detailed introduction to the COBIT® (Control Objectives For IT) framework and its components, including Control Objectives, Control Practices, Management Guidelines and Audit Guidelines. Attendees gain an understanding of how COBIT addresses the need for an IT control framework using practical examples and scenario based learning. The COBIT certification exam will be administered at the end of this training.
Prerequisites:
There are no mandatory prerequisites; however, work experience in IT services is recommended.
Classes require a minimum number of participants in order to conduct the class. If one of the classes does not meet its minimum requirement, itSMF USA reserves the right to cancel the class with no penalties no later than one week prior to the conference.
Conference Training Class Registration Space is limited; early registration is recommended.
Hotel Information:
As an itSMF USA Training 2006 participant, you can take advantage of a discounted nightly hotel rate at the following hotel:
Salt Lake City Marriott Downtown
75 South West Temple
Salt Lake City, UT 84101
Phone: 1-801-531-0800
Fax: 1-801-532-4127
Discounted Rate: 149.00 single or double
Availability is limited so please book your hotel reservations early. We cannot guarantee this discounted rate after August 25th. Any reservations made after August 25th will be subject to rate and availability.
* Please note: When making your reservations, be sure to identify yourself as an ITSMF USA POST CONFERENCE TRAINING participant to receive the discounted rate.
Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
