Atwell Williams is presently a Director of Enterprise Service Management within BMC Software's Business School. In this role, Mr. Williams is responsible for educating external customers as well as internal BMC staff in the areas of IT Service Management (ITSM) and the IT Infrastructure Library (ITIL). Mr. Williams is a frequent speaker at industry conferences and BMC Customer Forums. He has also published several whitepapers on the subject of ITSM and Continuous IT Service Improvement. Prior to his current role, Mr. Williams was the Director of IT Service Management within BMC Software's IT department and was responsible for assuring the overall performance, availability, security, and recoverability of BMC Software internal production applications.

Prior to joining BMC Software in January of 2002, Mr. Williams spent 13 years working for PricewaterhouseCoopers (PwC). For a large portion of his tenure at PwC, he was focused on delivering IT infrastructure and process design and development services to PwC's numerous clients. In July 1999, Mr. Williams was admitted to PwC's partnership. As a client service partner, he was focused on the telecommunications and airline industries.

Mr. Williams holds a Bachelor's in Computer Science from the United States Air Force Academy in Colorado Springs, Colo.