A Framework for Achieving Operational Excellence in Government Information Technology
February 2-4, 2004 • JW Marriott Hotel Pennsylvania Avenue • Washington, DC
Event Hours:
Pre-Conf. Day: ITSM - What is it?
February 2: 10:00am - 6:30pm Conference Hours:
February 3: 8:45am - 6:00pm
February 4: 7:30am - 4:20pm Expo Hall Hours:
February 3: 11:00am-6:00pm
February 4: 10:00am-1:00pm Registration Hours:
February 2: 7:00am - 6:30pm
February 3: 7:00am - 6:00pm
February 4: 7:00am - 3:30pm
Premier Sponsor:
Platinum Sponsor:
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An event for Federal, State and Local government agencies and the industry professionals that work with and provide services to them.
A Framework for Achieving Operational Excellence in Government Information Technology.
Conference Chairperson: Beverly Wileman-Pratt, Founder, Executive Business Services International
Featured Keynote Speakers:
Tom Davis
Congressman of VA and Chairman Government Reform Subcommittee on Technology and Procurement Policy
Karen Evans
Administrator Office of E-Government and Information Technology
Vance Hitch
Chief Information Officer, Department of Justice
Cyber Security & Privacy Chair, CIO Council
Rick Devenuti
Corporate Vice President, Chief Information Officer
Worldwide Services Organization, Microsoft Corporation
itSMF USA is proud to announce its first annual conference dedicated to addressing the regulatory and legislative information technology issues of Federal, State and Local government agencies nationwide.
This conference is specifically designed to educate executive and management level attendees on how standardized processes and best practices can be used to improve the quality of services provided by IT organizations. The program will include speakers from the government sector that will discuss IT Service Management (ITSM) initiatives, the private sector’s use of ITSM in support of government, the impact that ITSM has on government IT strategy and goals, strategies and success stories from state and local governments, and the tactics and tools to implement effective ITSM projects.
The following is just a sampling of what you will learn at this event:
Learn how IT Service Management maps to the five Federal Enterprise Architecture (FEA) Reference Models and will help your department/agency adopt the FEA being developed by the Office of Management and Budget (OMB) more rapidly.
Learn about Competitive Sourcing imperatives and how IT Service Management can help your department/agency successfully compete with the private sector by improving operational efficiencies and effectiveness.
Learn how IT Service Management can help your department/agency be more efficient and cost effective during tough budget deficits.
Monday, February 2 - Pre-Conference Day "IT Service Management - What is it?" A day dedicated to ITSM and ITIL awareness
What exactly is IT Service Management?
What does the IT Infrastructure Library (ITIL) do and how can it help my organization?
Attend the Pre-Conference Day on Monday, February 2nd and get the answers to these questions and a whole lot more.
Learn from experts on why they chose the ITIL framework to help their IT Service Management improvement programs, their success and lessons learned.
Come away from this day with an understanding of what ITIL is, why you should use it and how it has helped other Government agencies.
Learn why it has gathered a following of IT organizations both public and private from around the globe as the de facto worldwide standard for excellence in managing IT operations. You will also gain a better understanding of why the IT Infrastructure Library was created, how it was improved upon, and how it will be kept current.
>>Register today to attend this informative pre-conference day – or – register to attend the entire conference!<<
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Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
