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  A Framework for Achieving Operational Excellence in Government Information Technology
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February 2-4, 2004 • JW Marriott Hotel Pennsylvania Avenue • Washington, DC
Event Hours:
Pre-Conf. Day: ITSM - What is it?
February 2: 10:00am - 6:30pm
Conference Hours:
February 3: 8:45am - 6:00pm
February 4: 7:30am - 4:20pm
Expo Hall Hours:
February 3: 11:00am-6:00pm
February 4: 10:00am-1:00pm
Registration Hours:
February 2: 7:00am - 6:30pm
February 3: 7:00am - 6:00pm
February 4: 7:00am - 3:30pm
Premier Sponsor:
Microsoft
Platinum Sponsor:
Compuware
Gold Sponsors:
General Dynamics
Mercury Interactive
Opticom
Peregrine
Media Sponsors:
Government Tech. Magazine
InfoWorld
ITSMWatch
Event Public Relations:
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Majid Iqbal
Project Scientist
Institute for Software Research
International Carnegie Mellon University

Majid Iqbal conducts research on best practices in outsourcing and service management. He is a member of a Carnegie Mellon team developing a capability model for providers of IT-enabled services.

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Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

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Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

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