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Pre-Conf. Day: ITSM - What is it?
February 2: 10:00am - 6:30pm
Conference Hours:
February 3: 8:45am - 6:00pm
February 4: 7:30am - 4:20pm
Expo Hall Hours:
February 3: 11:00am-6:00pm
February 4: 10:00am-1:00pm
Registration Hours:
February 2: 7:00am - 6:30pm
February 3: 7:00am - 6:00pm
February 4: 7:00am - 3:30pm
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Dave Nichols
President
MacKAY Management USA LLC
David Nichols has steeped himself in information technology (IT) for 25 years in the medical, computer and computer graphics industries. As one of the founders of MacKAY Management USA, he draws on that experience when he consults with, and teaches IT Service Management (ITSM) best practices to MacKAY USA’s clients. Nichols has also served as an ITSM product director and executive management consultant for a well-known Managed Service Provider where he developed the ITIL certification courses for both classroom and Web-based training. His team received the itSMF 2001 Innovative Product of the Year award, for “ITSM Best Practices Online,” a web-based ITIL Foundations course. He also has written a companion study guide for the course called “The itSM Primer”. As an executive consultant he has helped emerging companies align their IT goals to meet business objectives and achieve operational excellence.
Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917
Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.
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