Opticom iView automates the ITIL IT Service Delivery best practice – making it easy to achieve the pragmatic benefits ITIL IT Service Delivery offers. iView integrates with your existing EMS/NMS systems to seamlessly deliver powerful optimization and financial benefits. iView maps to ITIL IT Service Delivery disciplines and provides Service Level Management and measurement (including Impacted User Minutes IUM); Capacity Management (including assets, capacities and latencies); Availability Management (by vendor, family and product or service); Continuity Management (IT service disaster avoidance); and Financial Management (business impact, cost optimizations, vendor selection, etc.). Over two hundred (200)customers, including Lucent, Sprint, U.S. Marine Corps, Purdue University Calumet, Cedar-Sinai Medical Center, MCI, McKesson Healthcare, AT&T and Harley Davidson, relay on Opticom iView to optimize their IT service delivery infrastructures.
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