e IT Service Management Forum 2004
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  A Framework for Achieving Operational Excellence in Government Information Technology
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February 2-4, 2004 • JW Marriott Hotel Pennsylvania Avenue • Washington, DC
Event Hours:
Pre-Conf. Day: ITSM - What is it?
February 2: 10:00am - 6:30pm
Conference Hours:
February 3: 8:45am - 6:00pm
February 4: 7:30am - 4:20pm
Expo Hall Hours:
February 3: 11:00am-6:00pm
February 4: 10:00am-1:00pm
Registration Hours:
February 2: 7:00am - 6:30pm
February 3: 7:00am - 6:00pm
February 4: 7:00am - 3:30pm
Premier Sponsor:
Microsoft
Platinum Sponsor:
Compuware
Gold Sponsors:
General Dynamics
Mercury Interactive
Opticom
Peregrine
Media Sponsors:
Government Tech. Magazine
InfoWorld
ITSMWatch
Event Public Relations:
Hosted By:

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Stroma Logo

Stroma Service Consulting

One of North America's premier Service Management organizations and Value -Added resellers of ITSM Software, will be previewing OpenMSM, Europe's leading Integrated IT Service Management solution from The Marval Group. Recognised as the 'Planets' #1 ITIL compliant tool' , the owners of ITIL (OGC) use MSM, along with 6 of the last 8 prestigious ITSMF Service Management Project of the Year winners in Europe. Marval are Co-Authors of ITIL and the British Standard for IT Service Management (BS15000, the basis for the new worldwide ISO standard). Stroma personnel will be on-hand to show Open MSM at our vendor fair booth, # 210






Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.

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