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  A Framework for Achieving Operational Excellence in Government Information Technology
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February 2-4, 2004 • JW Marriott Hotel Pennsylvania Avenue • Washington, DC
Event Hours:
Pre-Conf. Day: ITSM - What is it?
February 2: 10:00am - 6:30pm
Conference Hours:
February 3: 8:45am - 6:00pm
February 4: 7:30am - 4:20pm
Expo Hall Hours:
February 3: 11:00am-6:00pm
February 4: 10:00am-1:00pm
Registration Hours:
February 2: 7:00am - 6:30pm
February 3: 7:00am - 6:00pm
February 4: 7:00am - 3:30pm
Premier Sponsor:
Microsoft
Platinum Sponsor:
Compuware
Gold Sponsors:
General Dynamics
Mercury Interactive
Opticom
Peregrine
Media Sponsors:
Government Tech. Magazine
InfoWorld
ITSMWatch
Event Public Relations:
Hosted By:

internet.com
EarthWeblogo

Ken Wendle
Senior Solution Architect
HP OpenView
Hewlett Packard Company

A recognized leader in the adoption of ITIL and ITSM in the USA, Ken brings his broad IT background, unique insights and experience to bear in all his presentations. He has worked in areas ranging from expert systems development to project management to systems and application administration within IT organizations of various sizes, including companies like Monsanto and Anheuser-Busch. He has been involved in and focused on the Help/Service Desk and IT Service Management field for over a dozen years.

Ken was among the first in the USA to earn the “Certificate in IT Infrastructure Management” (a.k.a., the ITIL Master Certificate) and is an HP Certified Consultant. Ken is also an active member and past officer of the Gateway Solutions chapter of the Help Desk Institute (HDI), as well as an officer and board member of the IT Service Management Forum USA.

He has received multiple professional and personal honors, including “Top Solution Architect” within Hewlett Packard’s OpenView North American software organization and is a member of the prestigious faculty of the HDI Annual Conference. Ken has spoken internationally on the practical aspects of IT Service Management. His presentations always inform, educate, entertain, and motivate… but not necessarily in that order.







Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.

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