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Mission Statement: The IT Service Management Forum’s (itSMF) International IT Service Management Summit is the only vendor neutral conference dedicated to educating IT and business executives on how standardized processes and best practices can be systematically applied across the entire range of IT support and delivery functions, to deliver superior services, while reducing risks and effectively managing costs. Chairman’s Letter Business and technology managers understand the pivotal role IT plays within their organizations, and that the delivery of high quality IT services is fundamental for the ongoing success of their businesses. They also understand that the value of IT services to the enterprise is reduced if their delivery is inadequate and costly, or if their implementation puts the business at risk. In addition, effective IT service management is a key differentiator among organizations seeking to exploit IT in a competitive business environment. Time and again it has been proven that the ability to deliver high quality, low cost IT services, like other technical and business endeavors, is enhanced if those services are based on consistently applied, field-proven, methodologies and best practices. But where can business and technical managers receive the education and training necessary to exploit standardized processes and best practices to deliver better IT services? The Second Annual Event The IT Service Management Forum (itSMF), the world’s largest, and only independent, organization dedicated to assisting business and technical managers to achieve IT service management excellence, is pleased to announce the second annual International IT Service Management Summit. Produced in conjunction with INT Media Group, the International IT Service Management Summit is specifically designed to educate management level attendees on how standardized processes and best practices can be systematically applied across the entire range of IT support and delivery functions, such as assisting end-users, resolving problems, managing hardware and software infrastructure and dealing with change (planned and unplanned), while effectively managing costs. The second annual International IT Service Management Summit, now expanded to three days, includes thought-provoking keynote presentations, 32+ concurrent breakout sessions and a broad range of networking and vendor activities. Program tracks, which are organized around key IT service management issues are designed to teach attendees how to achieve greater IT productivity, establish and maintain best practices, integrated processes and technology enterprise-wide include: The Business Value of Service Management, Implementing IT Service Management Programs, IT Service Management Projects, and IT Service Management Best Practices ITIL Emphasized The IT Service Management Summit also boasts of a track dedicated to the IT Infrastructure Library namely, IT Service Management Best Practices - Introduction to the IT Infrastructure Library (ITIL). The IT Infrastructure Library encapsulates field-proven IT service management best practices in a non-proprietary, technology independent and standardized IT process model. It is the most widely accepted approach to IT service management in the world and is applicable to any type or size of organization. An Unbiased, Vendor-neutral Educational Forum The coupling of proven process models, best practices and standardized, interoperable management solutions, is widely seen as the industry’s best, last hope for delivering and managing increasingly complex, distributed and interoperable IT systems and Web services effectively. At the International IT Service Management Summit, business and technical managers will receive the unbiased, vendor-neutral education and training necessary they need exploit standardized processes and best practices to more effectively deliver superior IT services. We look forward to seeing you in September! Morton Cohen Co-Chairman and Board Member itSMF USA Neil Fairhead Co-Chairman and Board Member itSMF USA The need for a vendor neutral, IT service management and ITIL educational forum serving the Northern American market, particularly the United States, is especially acute. Organizations making use of ITIL increase the quality, efficiency and effectiveness of their IT services, while simultaneously reducing costs and risks. For information or complete details on exhibiting or any sponsorship opportunity, please contact Elaine Mershon at 508-533-4995 or at emershon@internet.com

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