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Delivering Service Management Excellence with Standardized
Processes and Best Practices
September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

Hosted by:Produced by:

 
Premier Co-Sponsor:Association Co-Sponsor:

Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
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James Champy
Chairman and Head of Strategy
Perot Systems Consulting

James A. Champy is chairman of Perot Systems consulting practice and also head of strategy for the company. He is responsible for providing direction and guidance to the company's team of business and management consultants. Mr. Champy is a leading authority on the management issues surrounding business reengineering, organizational change and corporate renewal. He consults extensively with senior-level executives of multinational companies seeking to improve business performance.

Prior to joining Perot Systems, Mr. Champy was Chairman and Chief Executive Officer of CSC Index, the management consulting arm of Computer Sciences Corporation. He was one of the original founders of Index, a $200 million consulting practice that was acquired by CSC in 1988.

He is recognized worldwide for his reengineering and change management insight. He is co-author of Reengineering the Corporation, a best-seller which sold more than two million copies and was on the New York Times best-seller list for more than a year; it has been translated into 17 languages. He is also the co-authoer of Reengineering Management, The Arc of Ambition and Fast Forward. Mr. Champy’s latest book is X-Engineering the Corporation, Reinventing Your Business in the Digital Age.

Mr. Champy has moderated programs for the PBS Business Channel and he has also been a guest on Wall Street Week with Louis Rukeyser. His columns on management have appeared in ComputerWorld, Sales & Marketing Management, and Forbes magazine.


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Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
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