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Delivering Service Management Excellence with Standardized
Processes and Best Practices

September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

Hosted by:Produced by:

 
Premier Co-Sponsor:Association Co-Sponsor:

Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


Premier Co-Sponsor

Association Co-Sponsor
Co-Sponsors
 
Media Co-Sponsors

Premier Co-Sponsor

Microsoft is proud to be a member of the itSMF and to support its mission of developing and sharing best practices in IT Service Management. Microsoft provides a Board Member for the USA chapter, and is again the Premier sponsor of the International IT Service Management Summit. In addition, Microsoft has provided speakers for itSMF events in Europe, North America and Australia.

Microsoft also supports the work of the itSMF by contributing to the continued enhancement of the IT Infrastructure Library, the core body of knowledge on IT best practices. Microsoft is serving as the co-lead on authoring two new ITIL books: "Applications Management" and "Implementing IT Service Management."
www.microsoft.com/mof

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Association Co-Sponsor

The Strategic Sourcing Advisory Council (SSAC), formerly MSP Association
Founded in June 2000, the Strategic Sourcing Advisory Council (SSAC) is a global, non-profit organization committed to supporting the highest quality service management standards for the benefit of customers and the success of the IT outsourcing industry. The SSAC is focused on providing customers unbiased information regarding strategic sourcing standards, certification, and intellectual capital through knowledge-sharing. Membership is made up of services and outsourcing companies and vendors with solutions for IT management, security, storage, application, web services and other outsourcing services. Information on the SSAC is available on the Web at http://www.SSACouncil.com or at http://www.mspassociation.org

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Co-Sponsors

Axios Systems works in partnership with our customers to achieve optimum business benefits through Best Practice deployment of IT Service Management.
www.axiossystems.com

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Fox IT provide Best Practice Service Management solutions that enable organisations of all sizes to maximise their investment in IT and deliver excellent service to their customers.
www.fox-it.co.uk

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Fujitsu Consulting is a leading provider of management and technology consulting services, assisting clients to optimize business performance by offering innovative solutions tailored to meet their needs.
consulting.fujitsu.com

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Computer Associates (CA) delivers the software that manages eBusiness by addressing today's most critical eBusiness process, information, and infrastructure management challenges. More than two decades of innovation, commitment, and quality make CA the technology partner-of-choice for the next generation of eBusiness. For further information, please visit ca.com.
www.ca.com

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HP OpenView has a clear vision and proven solutions for making service management an achievable goal for your organization. Central to this concept is the integration between service management and service-centric infrastructure management. As part of this end to end service management approach, the OpenView Service Desk suite provides unified support processes including call (customer contact) management, automatic system-generated incident management, change management, configuration management, and service level management.
www.openview.hp.com/

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Infra Corporation provides a full Web, enterprise service management application that has a high degree of flexibility and sophistication, yet can be installed, configured and commissioned with ease and certainty.
www.infraActive.com

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InteQ is a leading IT management company. InteQ's IT Service Management Best Practices functions as a descriptive framework that enables customers to implement processes and methodologies to achieve operational excellence.
www.inteqnet.com

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The British Computer Society’s Information Systems Examinations Board (ISEB)
Tailored to meet the needs of IS practitioners, covering all major areas of IS Management, Development, Service Delivery and Quality, including IT Service Management.
www.iseb.org.uk

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ITSM Training on demand
Your roadmap to Effective and Affordable ITIL competence

ITpreneurs is a leading e-learning company committed to sustainable competence building in the areas of IT Service Management, IT Quality Assurance, IT Project Management and other related subject areas using technology, and blended learning approach.
www.itpreneurs.com

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ITSMI offers workshop-driven consulting and education services to address the challenge of providing an agreed level of service to IT customers at an affordable cost through the assisted design and introduction of a strategy for IT Service Management. We are an accredited training organization for ITIL® at the Foundation and Service Manager levels and a founding member of the itSMF USA.
www.itsmi.com

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IT Service Management ITIL International Examination Agency provides a premiere examination and certification program around the educational program in IT Service Management best practices of ITIL. The certification program will not only encourage and enable the industry in the successful implementation of best practices in IT Service Management, but also enhance the careers, credibility, and professionalism of all IT Service Management Professionals.
www.itilexams.com

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ManageOne delivers value-based ITIL/MOF training and consulting with measurable results at every step to ensure the highest and quickest return on your IT Service Management (ITSM) investment.
www.manageone.com

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Pink Elephant is the world’s leading IT Service Management education and consulting provider. Headquartered near Toronto, Canada with operations in the USA and throughout the Asia Pacific region, Pink Elephant was the first organization to bring public ITIL education and certification to North America. For more information, visit http://www.pinkelephant.com

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Proxima Technology Inc. provides software and services that use Six Sigma methodology to improve business service and accountability through service level measurement, reporting and problem notification in distributed computing environment.
www.promixa-tech.com

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Quint Wellington Redwood offers a complete range of consulting and education services to assist organizations with the evaluation and improvement of the performance of their IT organizations. Quint is accredited to deliver ITIL® certification training at the foundation, practitioner and service manager levels, and specializes in the development and delivery of custom in-company Service Management education programs.
www.quintgroup.com

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SunGard eSourcing provides a powerful combination of information management solutions, including complete IT outsourcing, secure hosting infrastructure, high performance Internet access, and comprehensive managed services. We provide a world-class operating environment for customers' business-critical IT assets.
www.esourcing.sungard.com

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Xansa, one company of specialist teams working across three key areas of expertise: Business Consulting, Information Technology, Outsourcing, and Business Process Management.
www.xansa.com

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Media Co-Sponsors

Capterra is a free, objective website that helps organizations find and compare software solutions. Capterra combines guidance and resources, such as product listings, buyer’s guides, research, and articles, that help you make educated buying decisions. Capterra currently covers 28 software categories and 19 industries. Capterra is also an efficient, online marketing channel for software vendors that allows them to reduce lead acquisition costs and reduce sales cycle times.
www.capterra.com

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HostingTech magazine. Whether it's mapping the human genome or selling shoes, today's business happens inside the datacenter. This online explosion and the demand for efficient, hosted systems have made the job of the modern I.T. professional more vital-and more complicated-than ever before. HostingTech magazine was created to analyze every link of the internet value chain to help our readers find the optimal balance between performance and the bottom line.
www.hostingtech.com

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ITtoolbox is a global knowledge network reaching more than 80 countries and 7.8 million professionals annually. Because our network contains a distinct community/knowledge base for each segment of the IT industry, professionals who are buying, implementing, or supporting IT solutions find relevant information faster and better communicate with their peers.
www.ittoolbox.com

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For information or complete details on exhibiting or any sponsorship opportunity, please contact Elaine Mershon at 508-533-4995 or at emershon@internet.com

 


Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events



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