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Microsoft Operations Framework (MOF) Essentials Presenter: Paul Wilmot, ManageOne 2 Day Session · Thurs., Sept. 26 & Fri., Sept. 27 · 9:00am-5:00pm Session Fee $925 · Limited to 16 attendees Click on "Register Now" in the Menu Bar to Secure Your Spot Today!

The IT operations environment is critical for many organizations and managing it presents a significant set of challenges. The Microsoft environment is a critical environment for many organizations and managing it presents a significant set of challenges. Microsoft recognizes these challenges and has committed itself to provide detailed and prescriptive management guidance to its customers - the Microsoft Operations Framework (MOF). With MOF Microsoft has adopted and adapted ITIL to manage operations within a distributed environment. MOF is one of the most innovative approaches to implementing ITIL within a specific context.

What You Will Learn:
This course will enable you to:

• Understand the essential elements of MOF
• Practice MOF process implementation through an exciting new simulation
• Relate ITIL best practices into a Microsoft environment

Attendees will also be given a detailed overview of the three core MOF models:

• The Process Model: A lifecycle approach, where 20 integrated Service Management Functions are used to implement, operate, support and optimize services in the operational environment.
• The Team Model: A role-based approach of ensuring that ownership of processes is taken and performance is measured at every level of the organization.
• The Risk Model: A business-oriented model that provides a framework for assessing and managing risks associated with delivering IT services.

Who Should Attend?

• Managers of Microsoft technology
• Technical people who are involved in deploying solutions into Microsoft environments
• People who want to see a new application of ITIL

Presenter: Paul Wilmot, ManageOne

Paul Wilmot is a Master Trainer for MOF, and has been formally endorsed by Microsoft to train this program. He is one the first and most experienced MOF instructors internationally.

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