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Delivering Service Management Excellence with Standardized
Processes and Best Practices
September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

Hosted by:Produced by:

 
Premier Co-Sponsor:Association Co-Sponsor:

Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


Paul Draper
President
Organization Development Associates

Paul Draper has 15 years experience in building IT departments that deliver extraordinary business results. Organizations he has worked with have received national recognition, including the National Excellence in Service Quality Award, the Malcolm Baldridge equivalent for non-profits. He is the first-ever recipient of the Donovan Award for Excellence for his organizational consulting impact on the Central Intelligence Agency. Clients have included AT&T, Baskin-Robbins, Canadian National Railways, Dell Computers, Dunkin’ Donuts, Neutrogena, Northrop Grumman, and others.


Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


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