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Martin Erb
Manager of Service Management Technologies
Capital One Since 1997, Martin has been implementing IT service management processes in this company growing at more than 20% per year. Martin was among the first certified ITIL Service Managers in North America. He has applied these IT Service Management best practices and 25 years' experience to leverage Capital One's IT Services organization in supporting Capital One's much admired Information Based Strategy. IBS is the key to Capital One's growth as well as its superior care for more than 38 million customers and 35.3 billion dollars in managed loans in North America and in Europe. Martin is pleased to be able to share his experience and plans for integrating monitoring and process enabling systems for superior IT Services.
Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events
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