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Delivering Service Management Excellence with Standardized
Processes and Best Practices
September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

Hosted by:Produced by:

 
Premier Co-Sponsor:Association Co-Sponsor:

Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


David Hinley
Independent Consultant

David S. Hinley is an independent consultant who has been engaged primarily on strategic assignments, and research & development on behalf of the UK Office of Government Commerce (OGC), since 1997. During this period, he has had extensive involvement in the development of ITIL, and other products and services on behalf of OGC. David has also been engaged on a number of internal and external assignments for PinkRoccade, EDS, and ICL/KnowledgePool. Assignments have included assessments and process improvement programmes in the areas of service management, knowledge management, and applications management. David was previously employed (1978-89) by Rolls-Royce plc in both the business and IS/IT areas; he has also worked for McDonnell Douglas in Quality Assurance.


Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


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