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Delivering Service Management Excellence with Standardized
Processes and Best Practices
September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

Hosted by:Produced by:

 
Premier Co-Sponsor:Association Co-Sponsor:

Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


Aidan Lawes
Chief Executive Officer
itSMF UK & International

Aidan Lawes has a quarter century of experience in the IT industry, with over 19 years spent working for as a consultant/trainer. In this role, he worked in many countries worldwide, in a wide range of industry segments. Aidan has been actively involved in Service Management matters for the past 13 years, was one the earliest holders of the ISEB Managers Certificate in IT Service Management. He has contributed to many of the publications in ITIL and other ITSM publications, is one the authors of the BSI standard (BS15000) and chairs the committee developing the formal certification scheme for this.


Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


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