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Delivering Service Management Excellence with Standardized
Processes and Best Practices
September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

Hosted by:Produced by:

 
Premier Co-Sponsor:Association Co-Sponsor:

Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


Vernon Lloyd
Business Manager
Fox IT

Vernon is an industry recognized Service Management expert, with over 30 years experience in a variety of roles associated with the delivery, support and management of quality IT Services. He is a member of the IT Service Management examination board as well as an itSMF committee member. He is one of the lead authors of several ITIL publications including Planning to Implement IT Service Management, Service Delivery and Service Support and was a key member of the overall ITIL scoping group.


Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


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