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Delivering Service Management Excellence with Standardized
Processes and Best Practices
September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

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Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


Michael McGaughey
Service Delivery & Management Architect
TXU

Michael McGaughey serves as the Service Delivery & Management Architect for TXU, where he is responsible for implementing business process-based contexts for technology solutions and IT management. He has 15 years of experience in business process design and management, organizational development and knowledge management. He is a member of the Knowledge Management Forum and the IT Service Management Forum, and is certified in ITIL.


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Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


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