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Delivering Service Management Excellence with Standardized
Processes and Best Practices
September 23-27* • Boston Park Plaza Boston, MA
*Note: training sessions will be held September 25-27

 

Hosted by:Produced by:

 
Premier Co-Sponsor:Association Co-Sponsor:

Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


Alan Nance
Senior Director Strategic Engagements, HP Services
Hewlett-Packard

During a successful career running large data centers at GE, SWIFT and Fokker Aircraft, Alan Nance became actively involved in modernizing and automating service management. As General Manager at Pink Elephant and then as Managing Partner at Quint Wellington Redwood, Alan was one of a group of founding brothers who helped bring ITIL to fruition from the original GITMM concept through commercialization in the market place in collaboration with the CCTA. Since 1997, Alan has sponsored and led the development of ITSM within Hewlett-Packard. In various roles, including ITSM Manager for the Americas, Manager of HP’s Delivery Operations in North America and currently as Senior Director for Strategic Engagements, Alan has furthered the cause of ITSM and ITIL within the company.


Home | Register Now | Program | Accommodations | Sponsorship & Exhibitor Info |
Conference at a Glance | Agenda 9-23 | Agenda 9-24| Agenda 9-25|
Training Sessions|
Co-Sponsor & Exhibitors | Press Releases| Call for Papers| Conference Brochure| Other Events


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