| Call for End-User Presentations www.itsmfevent.com INT Media Group, Inc. invites you to submit an abstract of a proposed session to be considered for presentation at the International IT Service Management Summit, to be held September 23-25, 2002 at the Boston Park Plaza Hotel, Boston, MA. Deadline: June 21st, 2002 Conference Description:
The IT Service Management Forum’s International IT Service Management Summit is the only vendor neutral conference dedicated to educating IT and business executives on how standardized processes and best practices can be systematically applied across the entire range of IT services and support functions, to deliver superior services with measurable trending, while reducing risks and driving down costs. | IT Service Management Forum USA and INT Media Group are seeking compelling and thought provoking end-user speakers with real-world experience. |
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INT Media Group recognizes that software, hardware and services providers are at the forefront of delivering technology and services that serve business needs, and therefore have much to offer event attendees. INT Media Group does make a limited number of speaking slots available to solution providers in conjunction with event sponsorship packages. All sessions must meet with the approval of the IT Service Forum board of directors. Solution providers interested in sponsorship opportunities should contact Elaine Mershon at emershon@internet.com or by phone at (508) 533-4995. A brief overview of the International IT Service Management Summit program follows; for a complete description of the program, please visit the event web site at www.itsmfevent.com Tracks and Topics To Be Discussed at the International IT Service Management Summit include: Track 1: The Business Value of Service Management
Promoting business effectiveness through IT, Aligning IT service management with business goals, IT as a service, Planning to implement IT service management, Re-engineering IT services and support, The business value of IT infrastructure, Best practices in IT service management, The business case for IT service management and ITIL, Building a foundation for IT service management excellence, Service management concepts, IT Service management readiness assessment, IT service management basics, IT service management and process maturity, Facilitating organizational change, Customer/supplier relationship management, and Developing the IT service management organization. Track 2: Implementing IT Service Management Programs: Case Studies of Successful Strategies
IT service management case studies, Negotiating and managing service level agreements (SLAs), Management strategies for delivering IT services, Outsourcing IT services, Process improvement using ITIL and service management, Best practice disciplines in IT service management, Reducing the long term cost of service management, Why implement IT service management, ITIL as a change agent, Quantifying and improving IT services, IT service management process models, team models, and risk models, Service management applied to Web services and E-business, and Improving quality and productivity in service delivery and support. Track 3: IT Service Management Projects - Case Studies of Successful Tactics Including Use of Tools
ITIL support tools, Determining ITIL tool compliancy, Selecting IT service management support tools, Service management metrics, Cost management, Planning and control for IT services, Quality management for IT services, Developing and managing your service portfolio, Leveraging “best of breed” solutions, and ITIL and configuration management tools. Track 4: IT Service Management best practices - introduction to the IT Infrastructure Library (ITIL)
Introduction to the IT Infrastructure Library (ITIL), ITIL and security management, ITIL certification programs, Implementing ITIL, Quantifying ITIL ROI, Structure of the ITIL library, ITIL concepts and objectives, ITIL accreditation and certification, and ITIL modules including: - Configuration management
- Incident management
- Software control and distribution
- Security
- Help desk and service desk
- Release management
- Asset, change, & problem mgt.
- Service level management
- Internet/intranet management
- Cost management
- Contingency planning
- Capacity management
- Availability management
Selection Criteria:
Conference attendees are a demanding audience. INT Media Group will only accept the most compelling submissions that meet our criteria. YOU WILL BE NOTIFIED IF YOUR PRESENTATION IS ACCEPTED. The selection criteria are: - Alignment with conference tracks and themes
- Applicability: The successful candidate presentation will speak to the latest tools; techniques and concepts; by presenting the practical application of the material; including real-world examples and ROI studies.
- Innovation/originality: A presentation that advances existing concepts or introduces new ideas is better than a presentation that merely repeats information already widely known. The timeliness of ideas is important. A presentation should focus on the general attributions; benefits and drawbacks of a given application or tool; and not on its features; functions and benefits.
Proposal Submission:
For each 50-minute session you wish to propose a speaker; e-mail the following to Marilyn Crafts at mcrafts@internet.com - A title and abstract of the topic to be presented (approximately 100 words)
- Title and brief biography of presenter (approximately 50 words)
- Presenter’s photo (JPEG, TIF, GIF etc.) Please note that speaker’s photos must be submitted before the deadline of June 21st to be considered.
- Presenter’s contact information (name; address; phone; fax; email)
- Indicate in which conference track your topic should be included.
Please call Marilyn Crafts at (508) 870-5858 x123 for more information. Speakers receive two complimentary full registrations for the conference; as well as admission to all event activities; including all breakfasts; lunches and receptions.
Thank you for your interest in participating in this exciting and valuable conference event. |
