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  The Official Event of the ITSMF USA
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September 15-20, 2003 • America's Center • St. Louis, MO
Event Hours:
Conference Hours:
September 15: 8am - 6pm
September 16: 8am - 6pm
September 17: 8am - 4:20pm
Expo Hall Hours:
September 15: 12pm - 6pm
September 16: 11am - 6pm
September 17: 11am - 2pm
Post-Conference Training Classes:
September 18 - 9am - 5pm
September 19 - 9am - 5pm
September 20 - 9am - 3pm
Premier Sponsor:
Microsoft
Platinum Plus Sponsors:
BMC
CA
Compuware
HP
Platinum Sponsor:
ITSMI
Gold Sponsors:
Centrata
Euclid
Logical
Unisys
Media Sponsors:

Event Public Relations:
Hosted By:

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John Heller
Director of Global IT Solutions
Caterpillar, Inc.

John Heller is director of Global IT Solutions for Caterpillar Inc. During his 30-year career at Caterpillar, he has held a wide range of IT positions with the company, including system analyst, application analyst, supervisor, systems manager, strategy and planning manager, and technology manager. Heller is championing the IT Service Management implementation at Caterpillar Inc.

Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.

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