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Conference Hours:
September 15: 8am - 6pm
September 16: 8am - 6pm
September 17: 8am - 4:20pm
Expo Hall Hours:
September 15: 12pm - 6pm
September 16: 11am - 6pm
September 17: 11am - 2pm
Post-Conference Training Classes:
September 18 - 9am - 5pm
September 19 - 9am - 5pm
September 20 - 9am - 3pm
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Reduce IT Risk & Reduce IT Cost - Achieve Excellence in IT Service Management
September 15-20, 2003
Conference & Expo - September 15-17, 2003
Post-Conference Training Classes - September 18-20, 2003
=> It's not too late to register to attend
IT Service Management Forum Conference & Expo!
To download your Free Expo Pass, click here
Please print out and bring with you to the event
(a $25 savings)
Full Conference and Day Pass Registration Available Onsite.
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The itSMF USA, the world's largest, and only independent, organization dedicated to assisting business and technical managers to achieve IT service management excellence, is pleased to announce the third annual IT Service Management Forum.
Produced in conjunction with Jupitermedia, the IT Service Management Forum is the only vendor neutral conference specifically designed to educate management level attendees on how standardized processes and best practices can be systematically applied across the entire range of IT support and delivery functions, such as assisting end-users, resolving problems, managing hardware and software infrastructure and dealing with change (planned and unplanned), while effectively managing costs.
Featuring Keynote Speakers:
Bob Artner, Vice President, TechRepublic
Opening Keynote: IT Service Management: A Snap Shot of Where We are Today
Elizabeth A. Byrnes, First Vice President, Infrastructure and Data Services, Merrill Lynch & Co.
Rick Devenuti, CIO and Corp VP, Microsoft
Introducing Service Management in the World’s Largest Software Company
Tom Grogg, Project Coordinator, State Farm Insurance
Kathy McIntyre, Component Manager, State Farm Insurance
Happily Ever After or Ball and Chain?
State Farm Integrates Five Service Management Processes with Technology
John Heller, Director of Global IT Solutions, Caterpillar, Inc.
Implementing ITSM: Business IT Alignment and Organizational Change Management Issues
Anthony Maggi, Director, Global Infrastructure, Intel
Ravi Nannapaneni, Leader, Service Management Initiative, Intel
To learn more about the itSMF USA and the many benefits of membership, visit www.itsmf.net.
Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917
Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.
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