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  The Official Event of the ITSMF USA
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September 27-October 2, 2004 • Long Beach Convention Center • Long Beach, CA

			

Event Hours:
Simulation Sunday:
Sept. 26: 8am-5pm
Conference Hours:
Sept. 27: 8:45am-6:30pm
Sept. 28: 9am-6:30pm
Sept. 29: 9am-3:50pm
Registration Hours:
Sept. 26: 5pm-8pm
Sept. 27: 7am-6:30pm
Sept. 28: 8am-6:30pm
Sept. 29: 8am-3pm
Expo Hall Hours:
Sept. 27: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 28: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 29: 12pm-2pm
Post-Conference Training Classes:
Sept. 30: 8am-5pm
Oct. 1: 8am-5pm
Oct. 2: 8am-2pm
Premier Sponsor:
Microsoft
Platinum Plus Sponsors:
Axios
BMC
Computer Associates
Compuware
Hewlett-Packard
ITSMI
Gold Sponsors:
Cendura
Concord Communications
FrontRange Solutions
IBM
Interlink Software
Logicalis
mValent
Opticom
Pepperweed
Pink Elephant
Relicore
Serena
Email Center Gold Sponsor:
Sun Microsystems
Media Sponsors:
ITSMWatch
internet.com
EarthWeb
Official News Distribution Service:
Business Wire VPO
Guta Basner
CEO and President
Process Service Management Corp

Chief Executive Officer and President of Process Service Management Corporation (PSMC), Guta Basner holds a Master degree in Business Administration and various licenses in management, economics, human behavior, ISO, and ITIL. California resident for 22 years, she is multilingual, and has the understanding of the international business systems. Guta Basner's education, experience, and ability to gain insight into the most complicated business processes significantly contribute to her analytical analysis of PSMC customers' requirements and needs.

Guta Basner started her working career while still in high school. In evenings, after classes she worked at a shoe factory to supplement family's income. Guta was compensated by the amount of product she could produce. She wanted to increase her productivity and at the same time shorten the working hours. Guta analyzed the process and found a way to improve it, increasing her productivity by more than 30%. Six month after the start of her employment she was assigned to analyze other processes, she was 15 years old. From that moment on, Guta became Process and Quality oriented.

Guta Basner, for over three years was supporting NMCI, the biggest contract ever outsourced by the DoD to the civilian sector. She performed Current State Analysis, outlined improvement areas, and facilitated implementation of various processes.







Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.


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