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  The Official Event of the ITSMF USA
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September 27-October 2, 2004 • Long Beach Convention Center • Long Beach, CA

Event Hours:
Simulation Sunday:
Sept. 26: 8am-5pm
Conference Hours:
Sept. 27: 8:45am-6:30pm
Sept. 28: 9am-6:30pm
Sept. 29: 9am-3:50pm
Registration Hours:
Sept. 26: 5pm-8pm
Sept. 27: 7am-6:30pm
Sept. 28: 8am-6:30pm
Sept. 29: 8am-3pm
Expo Hall Hours:
Sept. 27: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 28: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 29: 12pm-2pm
Post-Conference Training Classes:
Sept. 30: 8am-5pm
Oct. 1: 8am-5pm
Oct. 2: 8am-2pm
Premier Sponsor:
Microsoft
Platinum Plus Sponsors:
Axios
BMC
Computer Associates
Compuware
Hewlett-Packard
ITSMI
Gold Sponsors:
Cendura
Concord Communications
FrontRange Solutions
IBM
Interlink Software
Logicalis
mValent
Opticom
Pepperweed
Pink Elephant
Relicore
Serena
Email Center Gold Sponsor:
Sun Microsystems
Media Sponsors:
ITSMWatch
internet.com
EarthWeb
Official News Distribution Service:
Business Wire VPO
Brian Johnson
Director of Product Development
Pink Elephant

Brian is one of the original CCTA ITIL team, writing five of the books in the first round of publications, initiating development of what became the current itSMF and designing the business perspective series for ITIL before joining Pink Elephant in the Netherlands.

While working for Pink, Brian authored the y2k series of books for CCTA, after which he of course claimed to be responsible for saving the planet. He then designed the series of ITIL now known as version two. Brian managed the Service Support volume to completion before he rejoined CCTA (soon to become OGC) in 1999 as a Director, and was responsible for the OGC Government-wide Knowledge Strategy, Key Strategy 3. He designed and managed overall implementation of the OGC e-presence programme of projects including KM websites for customers, organisational 'yellow pages', single knowledge centre (incorporating amalgamation of nine service desks), electronic records management (ERM) and unified e-presence for the four disparate organisations that made up OGC.

He rejoined Pink Elephant, this time in Canada as Director of Product Development in 2002.






Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.

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