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  The Official Event of the ITSMF USA
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September 27-October 2, 2004 • Long Beach Convention Center • Long Beach, CA

			

Event Hours:
Simulation Sunday:
Sept. 26: 8am-5pm
Conference Hours:
Sept. 27: 8:45am-6:30pm
Sept. 28: 9am-6:30pm
Sept. 29: 9am-3:50pm
Registration Hours:
Sept. 26: 5pm-8pm
Sept. 27: 7am-6:30pm
Sept. 28: 8am-6:30pm
Sept. 29: 8am-3pm
Expo Hall Hours:
Sept. 27: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 28: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 29: 12pm-2pm
Post-Conference Training Classes:
Sept. 30: 8am-5pm
Oct. 1: 8am-5pm
Oct. 2: 8am-2pm
Premier Sponsor:
Microsoft
Platinum Plus Sponsors:
Axios
BMC
Computer Associates
Compuware
Hewlett-Packard
ITSMI
Gold Sponsors:
Cendura
Concord Communications
FrontRange Solutions
IBM
Interlink Software
Logicalis
mValent
Opticom
Pepperweed
Pink Elephant
Relicore
Serena
Email Center Gold Sponsor:
Sun Microsystems
Media Sponsors:
ITSMWatch
internet.com
EarthWeb
Official News Distribution Service:
Business Wire VPO
Shawn LaBelle
Operations Solutions Architect
Microsoft Public Sector Services

Mr. LaBelle leads the Microsoft Operations Framework (MOF) Public Sector services team from his base in Charlotte, NC. His responsibilities include consulting and training services focused on best practice operations process for Microsoft's Public Sector customers; Federal, State and Local Government, and Education. He is an Enterprise Services Master Trainer for all courses developed around MOF at Microsoft and has trained numerous instructors as well as Microsoft's own internal IT group. Mr. LaBelle is also an active contributor and reviewer for MOF intellectual property developed at Microsoft. He actively mentors Operations Consultants within Microsoft and has led operations assessments for Microsoft's internal IT group as well as the White House (Executive Office of the President).

Prior to joining Microsoft, Shawn held the position of Vice President of Technical Services for an Internet Service Provider in North Carolina.

Mr. LaBelle holds a Managers Certificate in IT Service Management, passing with distinction. He also holds a master's degree in business administration from DePaul University and a bachelor of science in business administration from Marquette University.







Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.


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