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  The Official Event of the ITSMF USA
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September 27-October 2, 2004 • Long Beach Convention Center • Long Beach, CA

			

Event Hours:
Simulation Sunday:
Sept. 26: 8am-5pm
Conference Hours:
Sept. 27: 8:45am-6:30pm
Sept. 28: 9am-6:30pm
Sept. 29: 9am-3:50pm
Registration Hours:
Sept. 26: 5pm-8pm
Sept. 27: 7am-6:30pm
Sept. 28: 8am-6:30pm
Sept. 29: 8am-3pm
Expo Hall Hours:
Sept. 27: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 28: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 29: 12pm-2pm
Post-Conference Training Classes:
Sept. 30: 8am-5pm
Oct. 1: 8am-5pm
Oct. 2: 8am-2pm
Premier Sponsor:
Microsoft
Platinum Plus Sponsors:
Axios
BMC
Computer Associates
Compuware
Hewlett-Packard
ITSMI
Gold Sponsors:
Cendura
Concord Communications
FrontRange Solutions
IBM
Interlink Software
Logicalis
mValent
Opticom
Pepperweed
Pink Elephant
Relicore
Serena
Email Center Gold Sponsor:
Sun Microsystems
Media Sponsors:
ITSMWatch
internet.com
EarthWeb
Official News Distribution Service:
Business Wire VPO
David Ratcliffe
President, CEO
Pink Elephant International

David Ratcliffe is the President and CEO of Pink Elephant International, a global IT Service Management company - headquartered near Toronto, Canada.

With over 25 years of IT experience, David is one of the world's leading authorities in the area of IT Service Management. Often described as North America's #1 ITIL guru, he delivered the very first public ITIL certification class on this continent in the mid-90s. Since then he has steered the Pink Elephant organization into position as the world's biggest and most successful education, consulting & managed services organization dedicated to promoting & demonstrating IT management best practices. David has been a regular presenter at conferences and user groups throughout the Americas, Europe, the Middle East, Australia/New Zealand and Asia. In the process he consistently receives excellent feedback with audiences typically commenting on his insightful and practical solutions to real life issues. His "attention grabbing" presentation style incorporates passion, interactivity, entertainment and plenty of "free stuff" from his loot bag! As a result, you're sure to find his sessions a worthwhile and rewarding experience.







Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.


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