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Simulation Sunday:
Sept. 26: 8am-5pm
Conference Hours:
Sept. 27: 8:45am-6:30pm
Sept. 28: 9am-6:30pm
Sept. 29: 9am-3:50pm
Registration Hours:
Sept. 26: 5pm-8pm
Sept. 27: 7am-6:30pm
Sept. 28: 8am-6:30pm
Sept. 29: 8am-3pm
Expo Hall Hours:
Sept. 27: 12pm-2:30pm
5:15pm-6:30pm
Sept. 28: 12pm-2:30pm
5:15pm-6:30pm
Sept. 29: 12pm-2pm
Post-Conference Training Classes:
Sept. 30: 8am-5pm
Oct. 1: 8am-5pm
Oct. 2: 8am-2pm
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itSMF SOLUTION CENTER
Product Spotlight Showcase
itSMF Solution Center on the Expo Floor Showcasing the leading solution providers in the service management community, each presenting a 20-minute update on the latest development and solutions in IT Service Management.
| September 27, 2004 |
| 12:30pm - 12:50pm |
The Strategy, Process, and Benefits of using MOF to Improve RAS at Microsoft
Presenter: Manuel Vazquez
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| 1:00pm - 1:20pm |
Using TeamTrack 6.2 for ITIL
Presenter: Charae Gabriel, Product Manager
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| 1:30pm - 1:50pm |
assyst By Axios Systems - The World's leading ITIL Help Desk & IT Service Management Solution
Presenter: Rod Simon, Business Development Manager at Axios
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| 2:00pm - 2:20pm |
"Solutions for the Adaptive Enterprise"
Presenters: April Paresi, ITSM Practice Principal, HP Services
David Cannon , ITSM Practice Principal, HP Services
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| September 28, 2004 |
| 12:30pm - 12:50pm |
How to Manage Infrastructure Costs while Maintaining Excellent Service
Presenter: Mike Walter, Global Solutions Product Consultant
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| 1:00pm - 1:20pm |
"The Service Management Shopping Mall"
Presenter: Ian M. Clayton, President
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| 1:30pm - 1:50pm |
Building a Dynamic CMDB: Configuration and Change
Presenter: Peter Armstrong, Corporate Strategist, Business and Information Technology, BMC Software, Inc.
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Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917
Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.
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