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  The Official Event of the ITSMF USA
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September 27-October 2, 2004 • Long Beach Convention Center • Long Beach, CA

			

Event Hours:
Simulation Sunday:
Sept. 26: 8am-5pm
Conference Hours:
Sept. 27: 8:45am-6:30pm
Sept. 28: 9am-6:30pm
Sept. 29: 9am-3:50pm
Registration Hours:
Sept. 26: 5pm-8pm
Sept. 27: 7am-6:30pm
Sept. 28: 8am-6:30pm
Sept. 29: 8am-3pm
Expo Hall Hours:
Sept. 27: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 28: 12pm-2:30pm
              5:15pm-6:30pm
Sept. 29: 12pm-2pm
Post-Conference Training Classes:
Sept. 30: 8am-5pm
Oct. 1: 8am-5pm
Oct. 2: 8am-2pm
Premier Sponsor:
Microsoft
Platinum Plus Sponsors:
Axios
BMC
Computer Associates
Compuware
Hewlett-Packard
ITSMI
Gold Sponsors:
Cendura
Concord Communications
FrontRange Solutions
IBM
Interlink Software
Logicalis
mValent
Opticom
Pepperweed
Pink Elephant
Relicore
Serena
Email Center Gold Sponsor:
Sun Microsystems
Media Sponsors:
ITSMWatch
internet.com
EarthWeb
Official News Distribution Service:
Business Wire VPO
Touchpaper

Touchpaper
440 Ninth Avenue
New York, NY 10001
800-956-1301
646-205-3499
www.touchpaper.us

Touchpaper is an international software company that provides market leading Help Desk, IT Service Management (ITSM) and Customer Service Solutions (CSS) software. These solutions operate in over 1700 organizations around the world, supporting over 3 million users. Touchpaper helps companies to raise the productivity of their service and support staff, increase the quality of their service and reduce operational costs. Founded in the early 1980s Touchpaper’s original royalblue HelpDesk products have developed into the class leading Vega Suite of ITIL compatible solutions. Touchpaper is HDI (Help Desk Institute) accredited to provide consultancy, training and support to those companies wishing to improve their help desk and service management performance. Touchpaper’s headquarters are located in Woking, Surrey, in the UK with offices in the Americas, Europe and Asia Pacific.


Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:

Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995

Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917

Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.


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