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Simulation Sunday:
Sept. 26: 8am-5pm
Conference Hours:
Sept. 27: 8:45am-6:30pm
Sept. 28: 9am-6:30pm
Sept. 29: 9am-3:50pm
Registration Hours:
Sept. 26: 5pm-8pm
Sept. 27: 7am-6:30pm
Sept. 28: 8am-6:30pm
Sept. 29: 8am-3pm
Expo Hall Hours:
Sept. 27: 12pm-2:30pm
5:15pm-6:30pm
Sept. 28: 12pm-2:30pm
5:15pm-6:30pm
Sept. 29: 12pm-2pm
Post-Conference Training Classes:
Sept. 30: 8am-5pm
Oct. 1: 8am-5pm
Oct. 2: 8am-2pm
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Conference Tracks
TRACK 1: SOLVING BUSINESS PROBLEMS USING IT SERVICE MANAGEMENT
FOCUS: Business Value. Track 1 presentations are from CIOs and C-Level Executives who have used the ITSM framework for solving real-world Business Problems. Presentations will discuss such topics as: the business impact of Sarbanes-Oxley compliance and ITSM processes, tracking intellectual property through knowledge management, or defining IT Services for sourcing or charge-back strategies. Presentations will speak to acquisitions of people, places or systems and integrating ITILŪ/ITSM processes. Business Cases that have successfully reduced bottom-line costs or improved revenue by customer retention as a result of implementing ITSM are also planned.
TRACK 2: STARTING AN ITSM PROGRAM AND KEEPING IT ROLLING
FOCUS: Achieving and Sustaining Organizational Change. Track 2 presentations are from IT managers who have implemented an ITSM framework. Presentations will discuss such topics as: why an organization started an ITSM program; major choices organizations made regarding their ITSM program; changing from technology management to service management; challenges encountered on an organization's journey and how they were dealt with; strategy for people/culture change; how vendors were leveraged; how organizations sustained the forward momentum of theirITSM program.
TRACK 3: TURNING ITSM THEORIES, STRATEGIES & TOOLS INTO REALITY
FOCUS: Methodology and Tools. Track 3 presentations are from experienced practitioners on how tools enable the ITILŪ process; selecting IT service management support tools; service management metrics and reporting; cost management; planning and control for IT services; quality management for IT services; developing and managing your Service Catalog; leveraging best practices; preparing for and overcoming implementation challenges; measuring implementation success; tool and process testing successes and challenges; service design and modeling; tool integration successes and challenges; and conducting assessments.
TRACK 4: BUILDING ITSM AWARENESS & SKILLS
FOCUS: Increasing ITSM and ITIL Abilities and Capabilities. Presentations for Track 4 convey knowledge in areas such as: Introductory or Advanced ITSM and ITILŪ awareness; Aligning ITILŪ and business objectives; ITILŪ concepts and objectives sets; Process fundamentals; ITILŪ and Security; and Details of individual processes or functions, or extensions of the processes to into other areas in the business. Deeper dives into specific ITILŪ Functions, Processes, and Related Areas including:
| IT Service Support: |
IT Service Delivery: |
Related Areas: |
| Service Desk (function) |
Service Level Management |
Six Sigma |
| Incident Management |
Financial Management |
Security Management |
| Problem Management |
Availability Management |
UML |
| Configuration Management |
Capacity Management |
Capability Maturity Model, CMM-I |
| Change Management |
IT Service Continuity Management |
Uniform Process Framework |
| Release Management |
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CobiT |
Track 5: THE VALUE OF ITSM TO FEDERAL, STATE AND LOCAL GOVERNMENT AGENCIES
FOCUS: IT Challenges Specific to Government Agencies. Running a smooth IT operation in a government setting has its own challenges. Learn how to overcome them by implementing IT Service Management best practices.
Sponsorship/Exhibitor Inquiries: To learn about the integrated marketing sponsorship and exhibitor programs available, please contact:
Companies Beginning with A-M
Elaine Mershon, Director of Sales, emershon@jupitermedia.com, (508) 533-4995
Companies Beginning with N-Z
Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, (203) 662-2917
Registration questions please contact our Registration Department at registration@jupitermedia.com or 203-662-2857.
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