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As a Research Director with JupiterResearch, David Daniels focuses on the planning, development and management problems that organizations operating online businesses face. Daniels joined JupiterResearch in July 2000 to assist with the launch of the Customer Relationship Management service, which focuses on customer-service initiatives and customer-relationship management applications and strategies in a multichannel environment.
Daniels has been quoted in major media outlets such as Business Week, The New York Times, Forbes and Business 2.0, as well as in industry publications such as Call Center Magazine, CRM Magazine and Information Week. Daniels has also appeared on CNBC's Wall Street Journal Report, Bloomberg Radio and CNET TV and Radio.
Prior to joining JupiterResearch, Daniels served as president of his own direct marketing and Internet commerce consulting firm, 1 World Design. For clients, including JDR Computer Solutions and retailers Urban Outfitters and Anthropologie, Daniels was responsible for a range of activities from developing operational strategies and business plans to building Web sites and online marketing campaigns. In his capacity as president of 1 World Design, Daniels also took on a variety of acting-executive roles such as that of Chief Operating Officer of MenuHunter.com, a restaurant portal and online food community.
Before starting his own company, Daniels held the position of director of customer service and Sales for a variety of companies including Apple Computer, MicroWarehouse and Genesis Direct, where he developed and operated a 400-seat contact center that represented 30 online and off-line brands including ProTeam.com, American Airline's Voyager Collection and the official catalogs of the NBA, MLB, NHL and NASCAR. Daniels is a member of the HTML Writers Guild and has a lengthy tenure in the direct-to-customer industry, having served as general manager of CDA Computer Sales, which was one of the first PC mail-order firms.
Daniels attended Began College in New Jersey.
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